Key Account Customer Service Administrator

2 days ago


Wigan, United Kingdom Hays Specialist Recruitment Limited Full time

Key Account Customer Service Administrator - Wigan £23,000 per annum
**Your new company**
Our client is a well established manufacturing company, having been in Wigan for over 60 years. They have a great reputation in their sector and pride themselves on their trading ethics.
**Your new role**
Working in a team of 5 and reporting to the Customer Services Manager, this is a varied role and duties will include:

- Ensuring objectives of the Customer Services Department are met in line with business requirements. This includes developing and maintaining active working relationships with key accounts and Sales Managers.
- Entering and managing all types of sales orders (in SAP) through to completion, including order entry, quotations, follow up on purchase orders, confirmation of shipment dates, assisting in tracking and expediting orders through production and shipping.
- Delivery enquiries and tracking of shipments.
- Managing open orders: overseeing customers' projects from receipt of order through to the point of delivery/collection, occasionally involving the need to identify special requirements to enable a seamless customer experience.
- Remaining informed on the current status of customer orders and displaying an accurate status on internal systems/spreadsheets and able provide updates to business where required.
- Entering all customer complaints in SAP and co-ordinating the resolution of the complaint including examining records (for example invoices, proof of deliveries, purchase orders) to obtain facts about the complaint and liaising with other departments tocollate necessary information and bring about a solution.
- Ability to identify issues which could potentially become problematic, offer solutions and react quickly to emergencies. In the event of escalation, provide Team Leader with viable recommendations to solve problems with estimated financial impact to theorganisation.

**What you'll need to succeed**
We are looking for an experienced, confident and flexible Customer Services Administrator, someone with an excellent telephone manner and attention to detail.
**What you'll get in return**
Flexible working options available. Home and office based, free parking, £23,000 per annum, 37 hours per week ( some flexibility, 22 days holiday + bank holidays. Excellent training and development.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


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