Reservations Assistant

4 weeks ago


Sunderland, United Kingdom Smart 10 ltd Full time

Job Title: Central Reservations Agent

**Salary**: £21,000 per annum
Contract: Temporary to Permanent Role (Immediate start date)
Location: Sunderland
Hours: 42.5 hours per week

We are looking for a central reservations agent to join our client who are a professional and successful commercial vehicle company and have been providing support to businesses since 2002.

Do you have good knowledge of IT and are comfortable with WORD & EXCEL?

Have an NVQ Level 2 or higher in customer service?

Have excellent communications skills, and enjoy working as part of a busy team?

Skills Required:

- Dealing with customer queries over the telephone
- Resolving any complaints professionally and promptly that may arise
- Can focus on all areas of a projects or tasks
- Strong verbal & written communications skills

**Responsibilities**:

- Managing customer identification & fraud detection, ensuring any concerns are escalated to the team leader or line manager
- To increase conversion leads by successful negotiation with customers
- Build rapport with customers & referrers
- Work within agreed service level agreements to achieve team & individual monthly targets

Company Benefits:

- Company Pension Scheme
- Life insurance
- On-site parking
- 22/25 days annual leave, depending on length of service
- Employee referral scheme £300/£500 depending on job role

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visitour website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data



  • Sunderland, Sunderland, United Kingdom Customer Service and Call Centres Full time

    Job Title: Central Reservations AgentSalary: £21,000 per annumContract: Temporary to Permanent Role (Immediate start date)Location: SunderlandHours: 42.5 hours per weekWe are looking for a central reservations agent to join our client who are a professional and successful commercial vehicle company and have been providing support to businesses since 2002.Do...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job description Overview This role is based within the Hays Travel Flights Department and focused around providing a professional and expert service to the group for any scheduled flight query. Role Summary In this role you will you will be part of a successful and friendly team who customise and provide flight itineraries to our customers. You will...


  • Sunderland, United Kingdom Hays Travel Limited Full time

    This role is based within the Hays Travel Flights Department and focused around providing a professional and expert service to the group for any scheduled flight query. In this role you will you will be part of a successful and friendly team who customise and provide flight itineraries to our customers. You will use your product knowledge and provide...


  • Sunderland, United Kingdom Hays Travel Full time

    Job description Overview This role is based within the Hays Travel Flights Department and focused around providing a professional and expert service to the group for any scheduled flight query. Role Summary In this role you will you will be part of a successful and friendly team who customise and provide flight itineraries to our customers. You...

  • Purchasing Assistant

    4 weeks ago


    Sunderland, United Kingdom Zenith People Full time

    Zenith People have an excellent opportunity for a Purchasing Assistant to join a Global manufacturing for their site in Sunderland. As the Purchasing Assistant you will take a leading role to deliver best in class purchasing across the plant and deputise when required. You will report directly into the Senior Plant Buyer, providing end to end operational and...

  • Senior Care Assistant

    3 weeks ago


    Sunderland, United Kingdom The Croft Care Home Full time

    Job Summary: We are seeking a dedicated and compassionate Senior Care Assistant to join our team at The Croft Care home. As a Senior Care Assistant, you will be responsible for supervising and supporting the care staff, ensuring the highest level of care is provided to our residents. **Responsibilities**: - Supervise and support care staff in providing...

  • Host

    1 week ago


    Sunderland, United Kingdom The Botanist Sunderland Full time

    The Botanist Sunderland are recruiting a Sales and Reservations Coordinator! **Why join us?** - 50% discount on food for you and all your guests at any of our restaurants. - Transparent career progression with our in-house Management Academy & Future Managers programme - Rapidly growing, award-winning, multi-brand company. - Company pension scheme. - An...


  • Sunderland, United Kingdom DB Arriva Full time

    **Customer Service Assistant** **Sunderland** Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future. True to our values, we have a real Belief in Better as we look...


  • Sunderland, United Kingdom The Roker Hotel Full time

    An exciting opportunity has arisen to join our Front Office Team here at The Roker Hotel. The 4 Star Roker Hotel, BW Premier Collection, situated on the North East coastline in Sunderland, while the city centre is just 5 minutes’ drive away. Our Front Office Assistants are responsible for ensuring that all hotel guests are dealt with in a professional...


  • Sunderland, United Kingdom DB Arriva Full time

    Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future. True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era....


  • Sunderland, United Kingdom DB Arriva Full time

    Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future. True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era....

  • Catering Assistant

    2 weeks ago


    Sunderland, United Kingdom Memory Lane Care Homes Full time

    **Skills, Knowledge & Qualifications** **Required**: - Team player - Satisfactory Policy Check and check against the PoVA list - Basic Food Hygiene Certificate - Good communication skills **Desired**: - Previous experience relevant to the position - Experience of food preparation for the relevant Service User group **Main responsibilities** **Food...

  • Catering Assistant

    5 days ago


    Sunderland, United Kingdom Memory Lane Care Homes Full time

    **Skills, Knowledge & Qualifications** **Required**: - Team player - Satisfactory Policy Check and check against the PoVA list - Basic Food Hygiene Certificate - Good communication skills **Desired**: - Previous experience relevant to the position - Experience of food preparation for the relevant Service User group **Main responsibilities** **Food...


  • Sunderland, United Kingdom Hays Travel Full time

    Job description As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and...


  • Sunderland, United Kingdom Arriva Group Full time

    Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future. True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era....


  • Sunderland, Sunderland, United Kingdom DB Arriva Full time

    Customer Service AssistantSunderlandLike many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future.True to our values, we have a real Belief in Better as we look forward to...


  • Sunderland, United Kingdom The Entertainer Full time

    Why Us? Here at The Entertainer, Sunderland The Bridges Shopping Centre we're not like any other toy shop. Our teams have a passion for toys and creating memories for everyone who visits our store. With more than 170 stores across the UK, The Entertainer have exciting plans for growth with the aim of being the best loved toy shop, one child, one...


  • Sunderland, United Kingdom NEAS Full time

    Job Details: Care Support Assistant - Adult Residential (VN138)Full details of the job. Vacancy NameCare Support Assistant - Adult Residential (VN138) Work LocationSunderland Employment TypePermanent Contract TypeFull Time Salary...

  • Assistant Accountant

    1 month ago


    Sunderland, United Kingdom North East & North Cumbria ICB Full time

    Job summary Are you looking for a career in NHS Finance? Are you looking to develop your skills and knowledge? Are you passionate about delivering excellent service with great attention to detail and accuracy? We are offering a position of Assistant Accountant in the Financial Management Team. As part of your role, you will be supporting...

  • Assistant Accountant

    2 weeks ago


    Sunderland, Sunderland, United Kingdom North East & North Cumbria ICB Full time

    Job summary Are you looking for a career in NHS Finance? Are you looking to develop your skills and knowledge? Are you passionate about delivering excellent service with great attention to detail and accuracy? We are offering a position of Assistant Accountant in the Financial Management Team. As part of your role, you will be supporting non-recurrent...