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Reservations Assistant
4 weeks ago
Job Title: Central Reservations Agent
**Salary**: £21,000 per annum
Contract: Temporary to Permanent Role (Immediate start date)
Location: Sunderland
Hours: 42.5 hours per week
We are looking for a central reservations agent to join our client who are a professional and successful commercial vehicle company and have been providing support to businesses since 2002.
Do you have good knowledge of IT and are comfortable with WORD & EXCEL?
Have an NVQ Level 2 or higher in customer service?
Have excellent communications skills, and enjoy working as part of a busy team?
Skills Required:
- Dealing with customer queries over the telephone
- Resolving any complaints professionally and promptly that may arise
- Can focus on all areas of a projects or tasks
- Strong verbal & written communications skills
**Responsibilities**:
- Managing customer identification & fraud detection, ensuring any concerns are escalated to the team leader or line manager
- To increase conversion leads by successful negotiation with customers
- Build rapport with customers & referrers
- Work within agreed service level agreements to achieve team & individual monthly targets
Company Benefits:
- Company Pension Scheme
- Life insurance
- On-site parking
- 22/25 days annual leave, depending on length of service
- Employee referral scheme £300/£500 depending on job role
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visitour website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data
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