Customer Service Assistant

3 months ago

Sunderland, United Kingdom DB Arriva Full time

Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future.

True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era. In preparing for that we have new opportunity available for a Customer Service Assistant to join our team based at Sunderland, and we would love for you to be part of it

Grand Central is an open-access train operator linking the North East and West Yorkshire with London. We are also part of Arriva who have a large and diverse portfolio of train and bus operating companies in the UK and Europe.

**Fixed Term Contract - **which covers a variety of shifts across a 7 day period, so flexibility is essential for the role.

**What will I be doing as a Customer Service Assistant?**

This role will support the Senior Conductor in all customer service requirements with an emphasis on the provision of catering services. Duties will include:

- Promote the Grand Central image of customer service at all times when in contact with customers or potential customers on and off train
- Deliver product and service specifications in all areas on-train to meet customers expectations e.g. 1st Class, buffet etc.
- Undertake all associated stock, storage and waste management requirements
- Manage on-train requirements including customer support, service and seat reservations and ensuring train presentation
- Ensure personal safety and that of others at all times

**What will I need to be successful as a Customer Service Assistant?**
- Basic food hygiene qualified
- Trained in the operation of on-train catering/ revenue collection equipment
- Ability to work safely under pressure
- Strong customer service skills

This role will suit someone who loves interacting with a variety of different people on a day to day basis, and someone who thrives off the challenge of unexpected events.

**Grand Central Benefits**:

- Salary of £24,595
- Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
- Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
- Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.

Benefits available upon completion of probation period (3-6 months):

- Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
- Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
- Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).
- Child Care Vouchers Scheme
- Cycle to Work Scheme
- Arriva Village employee rewards and benefits scheme

**_

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

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