Customer Service Assistant

5 months ago


Sunderland, United Kingdom DB Arriva Full time

Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future.

True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era. In preparing for that we have new opportunity available for a Customer Service Assistant to join our team based at Sunderland, and we would love for you to be part of it

Grand Central is an open-access train operator linking the North East and West Yorkshire with London. We are also part of Arriva who have a large and diverse portfolio of train and bus operating companies in the UK and Europe.

**Contract; **this is a fixed term contract for 12 months and the position covers a variety of shifts across a 7 day period, so flexibility is essential for the role.

**What will I be doing as a Customer Service Assistant?**

This role will support the Senior Conductor in all customer service requirements with an emphasis on the provision of catering services. Duties will include:

- Promote the Grand Central image of customer service at all times when in contact with customers or potential customers on and off train
- Deliver product and service specifications in all areas on-train to meet customers expectations e.g. 1st Class, buffet etc.
- Undertake all associated stock, storage and waste management requirements
- Manage on-train requirements including customer support, service and seat reservations and ensuring train presentation
- Ensure personal safety and that of others at all times

**What will I need to be successful as a Customer Service Assistant?**
- Basic food hygiene qualified
- Trained in the operation of on-train catering/ revenue collection equipment
- Ability to work safely under pressure
- Strong customer service skills

This role will suit someone who loves interacting with a variety of different people on a day to day basis, and someone who thrives off the challenge of unexpected events.

**Grand Central Benefits**:

- Salary of; £24,595.56
- Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
- Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
- Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.

Benefits available upon completion of probation period (3-6 months):

- Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
- Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
- Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).
- Child Care Vouchers Scheme
- Cycle to Work Scheme
- Arriva Village employee rewards and benefits scheme
- At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success._



  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Customer Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. At our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...


  • Sunderland, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Sunderland, SR4 8LP **Hours**:Part-Time / Permanent **Hourly Rate**:Up to £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...


  • Sunderland, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Sunderland, SR2 7RB **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...


  • Sunderland, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Sunderland, SR2 7RB **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Sunderland, United Kingdom DB Arriva Full time

    **Customer Service Assistant** **Sunderland** Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future. True to our values, we have a real Belief in Better as we look...


  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Client Services Executive**: - **Sunderland (Site Based)** Are you a dynamic and customer-focused individual looking for a new challenge? We are currently seeking a Customer Service Executive to join Paragon a leading company who specialises in BPO (Business Processing Outsourcing) delivering digital transformation services, helping clients transition...


  • Sunderland, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Sunderland, SR4 8LP **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Sunderland, United Kingdom Arriva Group Full time

    Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future. True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era....


  • Sunderland, United Kingdom Arriva Full time

    Do you have a passion for all things customer service? Do you thrive in a fast-paced environment? Do you love to engage with a variety of people? If yes, we have an exciting opportunity for you! Grand Central is an open-access train operator linking the North East and West Yorkshire with London. We are also part of Arriva, who have a large and diverse...


  • Sunderland, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for Customer Service Assistants to join the team at our store in **Ryhope Road, **Sunderland**!** **We have part time opportunities offering 20 hours per week, with various shift patterns available including evening and night shifts.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion...


  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Client Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...


  • Sunderland, United Kingdom Northern Trains Full time

    **GRADE**:RO2 **SALARY**:£22,001 rising to £23,059 per annum after 6 months **ROLE TYPE**:On site **HOURS**:35 per week **Is providing excellent Customer Service ‘Your Thing’?** We are looking for a Customer Service Assistant to support our customers as they travel through our stations. Connecting millions of people and communities across the...


  • Sunderland, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor - Sunderland Waterloo Place** **Hours per week: 24 hours per week,** **Hourly rate: £11.50 - £13.50 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening shifts, night shifts and weekend shifts.** **If working between the hours of 11pm and 6am, you will...

  • Retail Assistant

    1 week ago


    Sunderland, Sunderland, United Kingdom James Hall & Co Full time

    OverviewWe are looking for a Retail Assistant to join our team at SPAR Radcliffe. As a Retail Assistant, you will be the face of our store and play a crucial role in delivering exceptional customer service.Job DescriptionDeliver outstanding customer service by engaging with customers, answering questions, and resolving issues promptly.Maximise sales by...


  • Sunderland, Sunderland, United Kingdom Gentoo Full time

    About the role:Gentoo is seeking a Customer Support Assistant to join their team. As a Customer Support Assistant, you will be the first point of contact for customers contacting the Gentoo Group by phone. You will actively assist our customers' enquiries in an efficient, courteous, and friendly manner.Key responsibilities include:Assisting customers with...


  • Sunderland, Sunderland, United Kingdom Gentoo Full time

    About the role:Gentoo is seeking a Customer Support Assistant to join our team at our contact centre. As a key member of our customer service team, you will be the first point of contact for customers contacting the Gentoo Group by phone. Your primary responsibility will be to actively assist our customers' enquiries in an efficient, courteous, and friendly...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Sunderland, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...


  • Sunderland, United Kingdom OCS Group Full time

    **About The Role**: As a customer service assistant your main duty will be to staff the shopping centre desk or mall ensuring a safe and secure environment while offering fantastic customer service to all visitors and retailers, dealing with any customer queries or issues and if appropriate offer alternative shopping solutions. As you will be the first...


  • Sunderland, Sunderland, United Kingdom Gentoo Full time

    About the role:Gentoo is seeking a Customer Support Assistant to join our team at our contact centre. As a key member of our customer service team, you will be the first point of contact for customers contacting the Gentoo Group by phone. You will actively assist our customers' enquiries in an efficient, courteous, and friendly manner.Key...


  • Sunderland, Sunderland, United Kingdom Gentoo Group Full time

    About the RoleLast year, Gentoo's Customer Support Assistants handled over 200,000 calls at our busy contact centre. We are increasing our teams to support our customers and are looking for individuals who have a passion for delivering excellent customer service to join us on a fixed-term basis.Key ResponsibilitiesAct as the first point of contact for...