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System Administrator

4 months ago

Benfleet, United Kingdom USP College Full time

**Job Details**

**Salary**:£24,228

**Location**: Cross Campus

**Hours**:37 hours per week, 52 weeks of the year

**Contract Type**: Permanent

**Reference**: SR1603

**TO APPLY FOR THIS ROLE, PLEASE HEAD TO THE USP COLLEGE WEBSITE**

**Job Overview**:
We are seeking a proactive and customer-oriented individual to join our team as an IT Support Officer. The primary purpose of this role is to provide end users with appropriate access to all college systems, offering vital support to students, staff, and carers. This includes handling support calls, maintaining and updating tickets in the helpdesk system, and collaborating closely with the IT Support Coordinator to manage daily tasks and responsibilities. Additionally, this role will play a key part in improving our AI helpdesk knowledge base, aiding in predictive maintenance, and assisting the Teams AI chatbot for seamless escalation, ensuring a positive customer experience.

**Duties & Responsibilities**
- Create and administer user accounts for staff, students, and carers for college systems, ensuring seamless integration and adherence to safeguarding standards.
- Maintain access rights as agreed with HR and relevant Line Managers.
- Respond to and action account security alerts, compromised accounts, passwords resets, and MFA.
- Take support calls and manage tickets on our helpdesk system.
- Liaise with and update the IT Support Coordinator on daily and assigned tasks.
- Deal with support requests promptly, maintaining accurate records.
- Provide essential support during enrolment and other cross-college processes to ensure operational functionality.
- Ensure compliance with data protection requirements and GDPR.
- Create staff photo ID cards and manage access control rights.

**Job Requirements**:

- Good standard of education or relevant experience
- Computer-related qualification or training.
- Knowledge of Microsoft Windows 10/11 & Office 365
- Experience administering system users.
- Ability to prioritise workload effectively.
- Confidence in providing advice and support on computer software resources.
- Strong interpersonal skills to engage with individuals at all levels.
- Capacity to work efficiently in a busy environment.
- Team-oriented ethos to collaborate effectively within the IT Services team.

**Why choose us**:
As a college, our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well-connected location both by road and rail.

**What we offer**:

- A college environment fully dedicated to developing every student to reach their full potential, irrespective of their ability.
- A dedicated and friendly team of professionals keen to develop and learn.
- A two year funded teaching course, providing the opportunity to complete a recognised post 16 teaching qualification*
- A successful NQT support program.
- Excellent CPD opportunities.
- Well-being days & activities
- Generous pension (Teachers pension scheme)
- Free onsite parking.
- Onsite canteen & coffee shop.
- Cycle to work scheme*
- Discounted gym membership.
- Electric Vehicle Scheme*
- Eye Care Vouchers scheme.
- Hybrid Working available.
- Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance.

**Job Types**: Full-time, Permanent

Pay: £24,228.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- On-site gym
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: SR1603