Collection Advisor

Collections Advisor (Pre-litigation) **Redditch ** £22,000-24,000 per annum **Permanent ** Monday - Friday 9.00am - 5.00pm

Are you looking for an exciting opportunity where you can really grow within a role?Do you want to work for a company with fantastic training and excellent benefits?Do you live in or around the Redditch area? Then this role may just be for you

This is a fantastic opportunity for a Customer Service Advisor looking for a role based in Redditch. Working for our client who has been delivering credit management services to the construction industry for over 30 years. Services include business credit information and debt recovery.

Our client is a forward-thinking company who are going through growth, hence why they are recruiting. This role is an excellent opportunity to grow with a company and progress within your role.
The Collections Advisor (Pre-Litigation) day-to-day duties are as follows:

- Working in a 3rd party capacity to collect money that has become overdue to clients
- Making strong collection calls to clients
- Reviewing cases and making well informed decisions on what legal action might be relevant
- Looking at credit information and assessing details
- Establishing reasons for non-payment
- Collecting full payments where possible
- Instructing solicitors where relevant
- Managing case and solicitors' progress
- Remaining compliant with industry regulations at all times
- Providing high levels of customer service at all times
- Updating the database with a high level of accuracy

The Successful Collections Advisor (Pre-Litigation) must have the following skills/experience:

- Excellent Communication skills
- Excellent IT skills
- Must be able to think on your feet and identify the best strategies.
- Previous experience within a telephone-based role or customer service position.
- You will have a positive telephone manner and assertive negotiation skills.
- You will enjoy speaking with people.
- You must also be a great communicator and have confidence when dealing with conflict.
- Applicants should have excellent verbal and written communication skills.

What's on offer for the successful Collections Advisor (Pre-Litigation)
- Comfortable and professional office environment.
- Compassionate leave and days to attend a funeral (close family)
- Excellent internal training and ongoing support
- 20 days holiday per year (plus bank holidays) and 1/2 day paid 'birthday leave'
- Flexible holidays, able to borrow or save holidays
- Healthcare Cash Plan
- 1/2 hour or 1-hour lunch break (you can choose which you'd prefer, breaks are unpaid)
- Employee emergency loans
- Death in service payment
- Opportunity to work towards relevant external qualifications.
- Working within a friendly supportive team.
- Regular feedback and personal development plans
- Salary £22,000-24,000 per annum (rising to 25,000 after the first year)
- Monday - Friday 9.00am - 5.00pm

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location