Crewing and Rostering Controller
6 days ago
**Job description - Crewing and Rostering Officer**
**The Role**
Reporting to the Client Account Manager and working autonomously and collaboratively with the operational teams when required, the role is to manage the crewing and rostering of operational flight crew.
Utilising the LEON scheduling software system and a range of decision supporting tools, the crewing and rostering officer will ensure crew rosters are safe, legal and compliant with flight time limitations. It is a requirement to also consider operational robustness; efficiency, cost effectiveness, fatigue risk and crew lifestyle when making changes to rosters.
The role will play an essential part in major global projects with some of Flightworx’ biggest clients, and therefore the operational delivery requires a great amount of focus, attention to detail and the need for flexibility, to meet the requirements and demands of the flying programme.
**Responsibilities**
- **Operations/Service Delivery**:
- a responsibility for the safe, accurate and timely delivery of the rosters for the clients that require this service; ensuring that this is delivered to the highest standards in compliance with the Airline’s OMA Pt7.
- **Operations/Compliance/Safety **- a responsibility for your own compliant use of the LEON rostering system and inhouse system PROPS; ensuring that any safety issues are raised promptly through the company SMS and dealt with effectively.
- **Operations/Compliance **- promoting compliance and safety best practice throughout the crewing and rostering team. Responsibility for ensuring that the full remit rostering is regularly checked for safety and compliance
- **Supervisory **- conducting comprehensive handovers when required to the necessary supervisors and the Client Account Manager during shift changeovers and prior to and upon return from any periods of absence from the office
- **Client Relationship Management **- helping to maintain and develop relationships with key customers. Taking responsibility for swiftly addressing specific crewing requirements or issues raised by any client coordinating action across Flightworx departments as appropriate
- **Communication **- responsibility for ensuring that communication between all Flightworx departments and with clients is effective and timely to help achieve the team and client requirements and priorities
- **Management **- motivating and encouraging all crewing and rostering colleagues in order to provide a positive working environment for the team and the company
**Skills/Qualities/Experience Required**
Prior airline operations experience with an in-depth knowledge of EASA FTL is an advantage
Airline operations experience in either a crewing, operations or a cabin crew role also an advantage.
Ability to stay calm and patient under pressure.
Excellent communication skills
Strong decision maker
Strategic thinker with excellent problem-solving skills
Good interpersonal skills
Fluent in written and spoken English
Ability to prioritise the continually changing deadlines and tasks
Flexible and confident with a positive approach to change and innovation
**Job Types**: Full-time, Permanent
**Salary**: £27,213.44-£31,524.31 per year
**Benefits**:
- Company events
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule:
- 12 hour shift
- 8 hour shift
Ability to commute/relocate:
- Stansted: reliably commute or plan to relocate before starting work (required)
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