Client Experience Specialist

2 days ago


Manchester, United Kingdom Jobwise Ltd Full time

Are you looking to work as a Client Experience Specialist for a luxury travel company based in Didsbury?
This luxury travel company is like no other, it has been established from 1982 and with royalty and celebrities amongst their clients, their service is held in the highest regard. They are looking for a professional, motivated, and well put together individualto join their team. The luxury travel company pride themselves on excellent service to their client therefore, someone who will go above and beyond for their customers is necessary.
What will you be doing as a Client Experience Specialist?
- Play a critical role in the delivery of service excellence to their clients.
- Ensuring that all aspects of client itineraries are managed to perfection.
- Confirming bespoke arrangements with the worlds leading travel suppliers.
- You will help to ensure out clients receive truly exceptional travel experience by helping to deliver elevated touchpoints throughout the customer journey.
- Delivering accurate and appealing client documentation, you will ensure that clients are fully prepared for their trip, while also building their anticipation and excitement.
- A strong team player, this role requires a lot of flexibility to juggle varying workloads and deadlines in order to meet business service level agreements.
We would LOVE to hear from you if you have the following skills and experience:

- Excellent customer service skills
- Attention to detail
- A logical thinker and strong problem solver
- Excellent organisational skills, the drive to meet deadlines
- Confident working under pressure, self-assured
- Strong multitasker, able to prioritise and manage varying workloads
- Excellent communication skills, both written and verbal, and the ability to communicate with High-Net-Worth agents / clients
- Proficient in Microsoft Office including Outlook, Word, and Excel
- Desirable: knowledge of our tour operator reservations systems Dolphin & Galileo GDS
What will you get in return for your work as a Client Experience Specialist?
- Excellent base salary of £21,000 to £23,000
- Annual bonus based on business targets.
- 23 days annual leave (increasing to 27 with length of service)
- Further company benefits include discounted personal travel, company pension scheme, flexible working hours, cycle to work scheme and unpaid leave entitlement.
If this sounds like a role you will LOVE, please send your CV
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