Head of Internal Comms

5 months ago

London, United Kingdom Global Radio Services Full time

Head of Internal Comms & Culture

**Reporting of the **R**ole**

This role will report in the Director, Talent Development & Culture

**Overview of job**

The Head of Internal Comms & Culture plays a pivotal role in fostering a positive and inclusive culture where all Globallers can thrive and do the best work of their career. This role will set the agenda for our diversity and inclusion, internal communications and engagement strategies and partner with the business to deliver.

**3 best things about the job**
- You’ll lead a small but perfectly formed Comms & Engagement team who deliver all group-wide internal communications across the business, working with a variety of partners to inspire change and connect the dots
- You’ll influence our approach to Diversity & Inclusion across all areas of the business and affect real, positive change
- You’ll be in working with multiple business areas and stakeholders including senior leaders

**Measures of success -**

**In the first few months, you would have**:

- Gained a good understanding of our approach to D&I, Internal Communications (IC) and Engagement
- All existing D&I activity, to include our staff networks
- Our comms and engagement tools
- Our annual group-wide IC plan
- Worked with the IC & Engagement Manager to develop plans and proposals for key IC initiatives
- Worked with the D&I Manager to begin delivering our two-year strategy providing regular updates to the Chief People Officer and working with functions on their specific goals
- Met with all our IC, Engagement and D&I external partners to understand how they are currently supporting us onand what else they may be able to offer to enhance our offer

**Responsibilities of the role**

This role will oversee a team of 4, with two direct reports (D&I Manager and Internal Comms & Engagement Manager)

**Strategy and Planning**
- Lead an ambitious and meaningful D&I strategy with clear priority focus areas and measurable goals
- Oversee our approach to mental health and wellbeing
- Lead employee engagement and listening at Global (including but not limited to our Brighter Engagement Survey), ensuring we have relevant mechanisms in place to listen to employees and respond to insights in a timely and meaningful way
- Ensure effective delivery of engaging employee communications, in line with our tone of voice, to drive excellent, inspiring content and outcomes for Globallers
- Manage and plan for any internal crisis communications

**Culture Initiatives and Projects**
- Lead the team to define and deliver captivating content and formats for Global’s quarterly all employee in-person Company Meetings and other significant company / leadership events
- Develop and execute change communications for company transformation programmes
- Work with the D&I Manager to oversee and collaborate with Global’s employee-led networks and communities
- Lead the team to define and deliver compelling communications and engagement strategies to support Global Goodness (including Media for Good, Global’s Make Some Noise and D&I activities)

**Reporting and Data**
- Ensure a data driven, measurable and targeted approach to D&I, ensuring we capture and monitor Global’s D&I data across all areas sharing insights and updates to drive progress in compliance with data privacy laws
- Embed ways to track progress against functional action plans and drive the necessary culture change to improve company-wide engagement

**Partner and Advisor**
- Work with senior stakeholders to create strong buy-in, increase understanding and tackle D&I challenges specific to their teams
- Be the go-to person on Global’s branding and messaging internally and externally, taking responsibility for our career pages and other media, ensuring strong alignment across all touch points and team
- Collaborate with other members of the People & Culture team to ensure culture and interal comms are embedded in all areas of the employee experience
- Promote and publicise the D&I work we do at Global, both internally and externally
- Keep up to date with the latest developments and market best practice in engagement, internal comms and D&I

**What you’ll need**
- Proven experience in crisis communication and issues management
- Proven experience in developing and delivering business-wide D&I strategies that drive behaviour change and have a positive cultural impact
- Exceptional communication skills to include copywriting, public speaking and presenting to large internal and external audiences
- A strong understanding of D&I best practice, including regulatory requirements
- An aptitude for data and insights to drive change
- Strong collaboration, influencing and senior stakeholder management
- The ability to adapt to needs of business, demonstrate resilience and operate at pace in an ever-changing business environment
- Experience managing complex projects with multiple stakeholders
- Ability to balance strategic projects with day-to-day operatio

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