Comms Executive

6 months ago

London, United Kingdom Head Office Full time

**At a glance**:

- Contract type - This position is a 12 month Fixed Term contract
- Working pattern/flexible working - This is a blended working role, therefore your time will primarily be split between working from home and the London Head Office. However, there will also be an expectation to visit other locations as the need arises.

**About the role**:
As Comms Executive, you are responsible for supporting the delivery of the Comms & CRM comms & contact strategy for John Lewis Financial Services, managing campaigns from creative brief through to building, sending and performance reporting against defined benchmarks.

You will ensure communications are approved with stakeholders and delivered accurately on time across multiple channels, testing and optimising campaigns to deliver great performance.

**Key responsibilities**:

- Supporting a collaborative and motivated team environment, giving and receiving regular and honest feedback to colleagues to improve the performance of self and team.
- Accountable for ensuring accuracy of communications - (in terms of: copy, design, tone of voice, timings and audience)
- Responsible for the end to end briefing and execution of campaigns.
- Monitoring and reporting on campaign results & KPIs to drive insight and optimise accordingly.
- Working with Data Insight and Analytics teams to ensure clear and measurable customer outcomes are identified as part of campaign planning and execution.
- Providing day to day support to Senior Comms/CRM Manager(s) and Comms/CRM Manager(s).
- Working closely with stakeholders in JL Customer, ensuring adherence to broader John Lewis CRM principles and continued dialogue with the Profession to support continued learning and development for the team.

**Essential skills you’ll need**:

- Previous Comms experience
- Good understanding of customer lifecycle marketing
- Strong eye for detail, when QAing campaigns and delivering performance reporting
- Strong numeracy and Excel/Google Sheets skills
- Great communication and problem solving skills with an ability to build great relationships

**Desirable skills you’ll have**:

- Previous Salesforce user or equivalent platform (Adobe, Braze, MailChimp etc)
- Understanding of automation and trigger setup
- Financial Service industry experience
- Understanding of complex customer targeting and segmentation

**Benefits of the Partnership and the role**:
- Hybrid Working.
- ️ - Full - time working holiday entitlement 22 days holiday, plus public and bank holidays (this is pro-rated for part time hours).- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.- **Simple cycle to work support scheme**- **We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them**

**Next Steps**:

- You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
- Thanks for your patience in the meantime and for showing an interest in joining JLP.

**You can view a copy of the full job outline here (**internal only**)

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