Weekend Receptionist

Weekend Receptionist

William Collier House, a supportive housing project is seeking to hire Weekend Receptionist on a permanent contract to join the team. The reception is front of house, you will be the first point of contact for greeting or dealing with enquiries from callers, visitors or clients in need of assistance. Also, you will be required to help maintain the security and safety of the premises and undertake administrative duties as directed.

**Salary**: £16,567.20 per annum

**Full-time**: 30 hours

**Hours**:10 hours per shift:

- Early Shift: 07.00 until 17.00 (1 hour and a half of break)
- Mid Shift: 09.00 until 19.00 (1 hour and a half of break)
- Late Shift: 12.00 until 22.00 (1 hour and a half of break)

**Shift Pattern**: Working Friday, Saturday and Sunday on Early, Late or Mid shift.

As part of the shift rotation, you may also be required to cover bank holidays should your shift fall on one of these dates.

**You will receive**:

- Annual leave - 20 days plus Bank Holidays pro rata.
- Staff benefits - a wide range of health & wellbeing services to access.
- Comprehensive Induction into the role.
- You will receive regular Supervision Support from your line manager.
- Work in a supportive environment
- An encouraged culture to support staff health & well-being and a healthy work-life balance.
- Opportunity to access debriefs, counselling and reflective practice sessions when the job is challenging.

**How to apply**:
To ensure our recruitment is fair, we ask applicants to complete the optional survey Recruitment Diversity Monitoring

Please note the **Closing Date: Monday 31st July 2023**

Interviews will take place TBC

We are an equal opportunities employer who constantly strive to be representative of the communities we serve. We value the unique perspectives and talents that people bring from a variety of cultural backgrounds and experiences, and we recognise the added value that diversity continually brings to the organisation.

**Key responsibilities of Receptionist;**

Answer incoming calls taking messages and/or transfer them as appropriate.

Use the intercom and paging systems to relay messages to clients or staff.

Greet visitors to the building in a courteous, respectful manner and direct their enquiry accordingly.

Ensure that all callers to the building sign in and out and are made aware of health and safety information.

Assist clients with any enquiry they may make, in a professional and sensitive manner. Seek the advice, assistance and support of project staff where necessary.

Encourage clients, in a firm but diplomatic manner, to abide by the rules of the project for example, in relation to alcohol, noise, visitors or disturbance.

Report any areas of concern, regarding safeguarding, safety or security of the project or individual clients to project/supervisory staff.

Keep the reception area clean and tidy and undertake any cleaning duties specified e.g. cleaning of paintwork, walls, waste bins etc.

Undertake laundry duties when required.

Undertake administrative tasks, e.g. photocopying, making telephone calls, as required by project or managerial staff.

Telephone the Fire Brigade or other emergency services as required, or in the event of alarms sounding.

To identify and attend training as directed by the line manager.

To follow Brighton YMCA’s policies and procedures at all times, including, but not only, those relating to Equal Opportunities, Health and Safety, Safeguarding and Confidentiality. To respond to all reasonable instructions and guidance as these procedures develop further.

To follow Brighton YMCA’s Code of Conduct for staff, regarding workplace professionalism, at all times.

To follow Safeguarding protocols at all times.

Undertake any other duties which reasonably fall within the range and responsibilities of this post, as directed.

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: £16,567.20 per year

Schedule:

- 10 hour shift
- Day shift

Work Location: In person

Application deadline: 31/07/2023