Hotel Receptionist

2 weeks ago

Brighton and Hove, United Kingdom The Upex Group Full time

The **Upex Group** are seeking a skilled and professional **Hotel Receptionist **to join our team. As a Hotel Receptionist, you will be responsible for providing excellent customer service and creating a welcoming and friendly atmosphere for our guests.

**Location**:Brighton Seafront

**Pay Rate**:£11.68 per hour

**Responsibilities**:

- Greet guests and provide them with a warm welcome.
- Check guests in and out of the hotel using the hotel's computer system.
- Respond to guest inquiries and provide information about the hotel, its amenities, and the surrounding area.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Assist guests with their luggage and coordinate transportation arrangements.
- Take and process guest reservations and room assignments.
- Ensure the front desk and lobby areas are clean and tidy at all times.
- Follow all hotel policies and procedures.

**Requirements**:

- Prior experience as a Hotel Receptionist or in a similar customer service role is preferred.
- Strong communication skills, both verbal and written.
- Proficient in using computers and various office software.
- Excellent customer service skills and a positive attitude.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be able to stand for long periods of time.

**Job Types**: Full-time, Temp to perm

**Salary**: £11.68 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Overtime

Work Location: In person

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