Treatment Coordinator

3 months ago


London, United Kingdom Smiles and Smiles Full time

**Job Summary**
With our plans to open new sites across London, we are seeking an experienced Treatment Coordinator to be responsible for the delivery of high-quality customer service to ensure that all patients have a pleasant and efficient experience from first to final contact with the practice. You will contribute to the efficient day-to-day operations of the non-clinical aspects of the practice with particular focus on patient care and administration.

**Job Description/ Responsibilities**
- Being a point of contact for customers throughout the treatment journey
- Answering patients questions
- Co-ordinating new customer appointments
- Making daily updates to (CRM) customer relationship management systems
- Managing customer communications through customer service platform
- Corresponding effectively and accurately with clinical team regarding customer progress
- Deliver first class customer experience and put the customer at the heart of everything we do
- Inputting data and making amendments on the system

**Experience/Skills**
- Excellent spoken and written communication skills
- Experience of working in a fast-paced, customer focused environment
- Excellent computer skills in Microsoft 365 and computer systems
- Excellent people skills
- Good time management and organisational skills
- Solid background in data entry

**Education/Qualifications**
- National Certificate for Dental Nurses or equivalent

**Place of work**
Hybrid/London

**Hours of Work**
40 hours between the hours of 8am and 8pm Monday to Sunday

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Referral programme

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London

Reference ID: TA 01/04


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