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Treatment Coordinator
2 months ago
**Treatment Coordinator** at the Canova Clinic London
- (Part of Almas Dentistry & Aesthetics group)_
We are currently seeking a professional and well-presented individual with experience working in a clinical or beauty setting in a similar front-of-house role. The individual must be professional, reliable, have excellent interpersonal skills and excel in written English and Grammar. Phorest booking system experience/ knowledge is preferable. Must be available to work Saturdays. Sundays and bank holidays working are not required.
**This role will include**:
- Meeting and greeting clients, providing a 5* experience for all patients.
- Dealing with client queries in a polite and professional manner, maintaining exceptional standards of customer service and upholding the company's professional image at all times.
- Arriving and checking out patients according to the booking system and dealing with patients who are late and whom have not attended their appointments.
- Taking correct payments and accurately maintaining client accounts, invoices and financial records.
- Maintaining filing systems, ensuring all documentation needed for treatments and patient consultations are always printed and organised.
- Ensuring the clinic is always looking immaculate, clean and tidy as you will be responsible for front of house.
- Closing up, ensuring end of day banking and PDQ reconciled and is correct.
- Preparing patient files and individual clinic lists for practitioners according to their diaries and treatments booked.
- Managing the diary and booking out treatments and correct rooms for correct treatments.
- Helping to promote the business through excellent customer service, initiative and assisting in marketing projects and open events as directed by management.
- Taking and passing on relevant messages to relevant colleagues.
- Supporting clinic managers and team members with additional duties as and when required.
- Have a strong knowledge of all treatments performed at the clinic (training will be provided) in order to offer correct information and support on treatments and services when communicating with patients.
**ESSENTIAL REQUIREMENTS**:
- Background in working at private medical or aesthetic clinic.
- Well-presented, confident, punctual, reliable, intuitive.
- Act in professional, friendly, polite and positive manner with clients at all times.
- Able to maintain confidentiality, professionalism and attention to detail.
- A strong communicator with excellent oral and written communication skills.
- Able to deal with complex issues fast and efficiently putting clients first at all times.
- Experience working in a CQC environment (Desirable).
**Salary**: £23,000.00-£28,000.00 per year
**Benefits**:
- Employee discount
- Store discount
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- London, W1K 5NX: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Aesthetic Industry: 1 year (required)
Licence/Certification:
- NVQ level 3 in Beauty (required)
Work Location: In person
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