Therapy Team Administrator

3 months ago

Welwyn, United Kingdom Hertfordshire Community NHS Trust Full time

Come and work for us in a modern, purpose-built unit within the beautiful Hertfordshire countryside

This role will involve working as a vital member of the Hertfordshire Neurological Service which specialises in the treatment and management of people with acute neurological conditions. You will provide essential administrative support to the Physiotherapy and Occupational Therapy Inpatient Team in delivering the daily rehabilitation service at Danesbury Neurological Centre. You will be a first point of contact for patients, relatives and other health professionals maintaining a high level of professionalism and sensitivity, taking messages, and carrying through any necessary actions.

Taking responsibility of general administration duties within the office area, you will help develop, maintain, and monitor office systems to ensure the efficient day to day running of the team.

To work within the Physiotherapy & Occupational Inpatient Therapy Team to provide administration support in accordance with the requirements of the service as guided by the Therapy Leads.

To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other adult services.

Deal with difficult telephone calls tactfully and sensitively, take messages and carry through any necessary actions.

Use good customer care skills in your interactions with the public, colleagues and other health care professionals.

Develop good working relationships with the inpatient team as well as staff in other departments and organisations as appropriate.

Ensure accurate minute taking in attendance of patient planning/ family meetings and wider team meetings.

Take responsibility in the weekly preparation of patient therapy timetables Participate in the local administration of patient record systems e.g. SystmOne.

Take responsibility of photocopying, filing and general administration duties within the office area

Monitor stock levels and order items for the department such as stationery, uniforms and therapy equipment

To support the therapy leads in essential audits

A big thank you for considering joining us at Hertfordshire Community NHS Trust.
You’ll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

**In return, we can offer you**:
27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)

One of the UK's best pension schemes

Special Leave for family and personal reasons

NHS Car Lease Scheme

Eye Care Vouchers

Employee Assistance Programme

NHS Discounts

Free parking at Danesbury

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

To work within the Physiotherapy & Occupational Inpatient Therapy Team to provide administration support in accordance with the requirements of the service as guided by the Therapy Leads.

To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other adult services.

Deal with difficult telephone calls tactfully and sensitively, take messages and carry through any necessary actions.

Use good customer care skills in your interactions with the public, colleagues and other health care professionals.

Develop good working relationships with the inpatient team as well as staff in other departments and organisations as appropriate.

Ensure accurate minute taking in attendance of patient planning/ family meetings and wider team meetings.

Take responsibility in the weekly preparation of patient therapy timetables Participate in the local administration of patient record systems e.g. SystmOne.

Take responsibility of photocopying, filing and general administration duties within the office area

Monitor stock levels and order items for the department such as stationery, uniforms and therapy equipment

Maintain standards of presentation and accuracy in line with the trust branding guidelines Manage and prioritise own workload

To maintain confidentiality at all times

Maintain own continuing professional development (CPD) by keeping abreast of new trends and developments, use of reflective practice and incorporating learning into working practice.

Meet all mandatory training requirements

Be competent in the use of Microsoft Office packages e.g. Access, Word, Excel, Outlook, Publisher and PowerPoint

To be efficient and skilled in the use of spreadsheets, databases tables etc. Adopt professional behaviours at all times and encourage this in team members Ensure compliance with superv

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