Inpatient Ward Administrator

Are you highly motivated, have fantastic communication skills and willing to take on a challenge?

This is an exciting opportunity to be part of the Danesbury Neurological Administration Team, supporting the ward manager, lead therapists and nursing team to maintain efficient running of the ward.

To manage own administrative workload with the ability to prioritise the clinical teams administration needs, to support the team to provide a high standard of patient care.

Works unsupervised on assigned administrative tasks.

Support the day to day running of the ward's nurses station and administration duties of the clinical team.

To act as a point of contact for visitors, health professionals and patient queries.

To provide a high-quality administrative service to meet the requirements of the ward, including data collation and documentation, audits, surveys, filing, making and receiving telephone calls, photocopying etc.

Act as the first point of contact for visitors, patients, carers, health professionals, ensuring that everyone is greeted and attended to with a high focus on customer service standards.

To work unsupervised and organise/manage their own workload on day-to-day basis.

Ordering medication - liaising with the pharmacy team to ensure patient medication arrives in a timely manner.

Liaise with external companies
- i.e., requesting and cancelling medical equipment.

Maintain the ward diary and action all the requests from the clinical team.

Prepare appropriate paperwork for all new admissions to the ward.

To check / book patient follow-up appointments as required

To book all patient transport requests for external appointments/visits

To deal with enquiries, exercising initiative with regard to necessary action, using sensitivity and tact.

Ensure that all messages are relayed as quickly as possible to the team.

To order stationery, staff uniforms and non-stock items as directed, in accordance with procedures and adhering to budget levels.

Submit requests for repairs of equipment/buildings/furnishing etc. in accordance with procedures.

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You’ll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities

Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision

We welcome diversity in our workforce and are interested in applicants from all backgrounds

**In return, we can offer you**:

- 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
- One of the UK's best pension schemes
- Special Leave for family and personal reasons
- NHS Car Lease Scheme
- Eye Care Vouchers
- Employee Assistance Programme (emotional wellbeing support)
- NHS Discounts

Hertfordshire Community NHS Trust is voted as one of the 'Top 100 Best Places to Work' (Health Service Journal). Our CQC rating is of 'Good'

We look forward to hearing from you

To answer the telephone in a professional manner and refer callers onto the appropriate member of staff as necessary.

To ensure that the dignity and respect of the patient is maintained at all times, supporting the Trust’s values and behaviours.

To maintain accurate documentation and databases.

Support the scanning process using Systm One.

Effectively communicate with patients

To provide general, non-clinical advice, information and guidance to patients.

Confidentiality must be maintained at all times.

To record information and scan documents onto SystmOne on behalf of the Unit

Develop, organise, and monitor information in a variety of formats.

Able to create and maintain documents and spread sheets.

Produce documents, charts, tables, databases etc. by use of Microsoft packages e.g., Word, Excel, Power Point, PowerPoint, Outlook and other software such as SystmOne.

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.