Progress Chaser

Come and join your friendly and supportive Community Hospital Team

Danesbury is an Inpatient Neurological Rehabilitation Unit providing rehabilitation to thoses who have suffered an accute stroke, brain injury or other neurological conditions. We are looking for a Progress Chaser to join our friendly team of nurses, doctors, physios, occupational therapists, clinical psychologists. Within this role you will support the multi-disciplinary team to progress the patient’s pathway thereby reducing any delays for the patient and working toward the patients Expected Discharge Date. You will have daily interaction with the team and the unit's allocated social workers.

We have free on-site parking, free coffee machine and a spacious staff room.

We look forward to meeting you

To support Inpatient Units to progress the patient’s pathway thereby reducing any delays for the patient and working toward the patients Expected Discharge Date.
- To follow up and progress actions to deliver the timely discharge of patients to meet their expected date of discharge.
- To ensure the delivery of high standards of patient care at all times, in line with Trust policies and guidelines.
- To work as an effective member of the multi-disciplinary team.
- To work within the boundaries of the role and refer all other matters outside of their scope of practice to the Registered Nurse or Therapist.
- To observe high levels of confidentiality at all times.
- To manage and prioritise own workload within deadlines.
- To record all types of information accurately and have the ability to produce and maintain documents and spread sheets.

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You’ll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

To work as part of the multi-disciplinary team, ensuring effective communication across all departments.

To communicate effectively with patients, carers, visitors, other staff members and other agencies at all times to ensure all are aware of pathway progression and discharge plans.

To attend daily patient meetings, ward rounds and MDT meetings to record and take actions to expedite investigations and treatments to support pathway progression.

To progress patient discharge as early in the day as possible.

To work within the Red to Green model and to escalate constraints that cannot be resolved.

To update the patient information board to ensure accurate timely information is communicated to the multidisciplinary team.

To develop communication channels with the multidisciplinary team, including Allied Health Professionals, Medical Staff, Nursing Staff and Social Workers and Support Teams to ensure actions identified at the daily patient meetings are progressing. This can be of a sensitive and confidential nature.

To escalate to senior staff any barriers that may result in a delayed transfer of care.

Use SBAR (situation, background, assessment and recommendation) to review actions and constraints daily and identify how any blocks to progress can be addressed.

To liaise with the nursing, medical and pharmacy teams to ensure that all medications are prescribed and dispensed prior to discharge.

To liaise with the social services team, as directed, completing the notification to assess and discharge as appropriate.

To organise patient transportation for discharge with family/carers, voluntary services or via Hospital transport.

To undertake and/or assist with audits as required.

To accurately document all communication with family, carers and external agencies in relation to the discharge process.

To provide administrative support to ensure the smooth running of the Inpatient Unit, covering A/L, etc. as required.

To record therapy sessions for patients on national audit systems.

Patient / Customer Care

To answer the telephone in a professional manner and refer callers onto the appropriate member of staff as necessary.

To ensure that the dignity and respect of the patient is maintained at all times, supporting the Trust’s values and behaviours.

To maintain accurate documentation and databases.

Support the scanning process using SystmOne. To update system one as required.

Effectively communicate with patients and relatives/carers.

To provide general, non-clinical advice, information and guidance to patients within the boundaries of the role.

Regularly handles patient property, belongings and valuables.

Service Development and Improvement

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