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Team Administrator/Receptionist

2 months ago


Welwyn Garden City, Hertfordshire, United Kingdom Hertfordshire Partnership University NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and efficient individual to provide administrative support to our team at Hertfordshire Partnership University NHS Foundation Trust. As a Reception and Administrative Assistant, you will be responsible for providing a comprehensive and professional administrative service to our East Hertfordshire Child and Young People Mental Health Services.

Key Responsibilities
  • Provide administrative support to the team, including manning reception, welcoming children and their parents or carers, and ensuring the smooth running of the waiting room.
  • Answer general telephone enquiries from service users and other professionals, take messages, send out appointment letters and reminders, and help manage the duty email inbox.
  • Work independently and apply a high degree of confidentiality to all work.
  • Follow Trust policies relevant to the role.
Requirements
  • NVQ 3 or equivalent.
  • Advanced keyboard skills.
  • Good working knowledge of email and internet.
  • Proficient knowledge of PARIS.
  • Good standard of English.
  • Numerate.
  • ECDL qualification.
Desirable Skills
  • Advanced secretarial skills such as audio and shorthand.
  • Solid Office/Reception Experience.
  • Experience within NHS an advantage.
  • Experienced at intermediate level in a range of software packages; Word, Excel PowerPoint.
About Us

Hertfordshire Partnership University NHS Foundation Trust is one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission. Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings.

Our Trust values are embedded throughout our organization: Welcoming. Kind. Positive. Respectful. Professional.