Customer Service Supervisor

4 months ago

Newmarket, United Kingdom POP telecom Full time

Pop Telecom is a renowned Telecommunications services provider. Our expertise has allowed us to continue our growth across the telecommunications, mobile and software industries for over 30 years.

We have an exciting opportunity for a Helpdesk Supervisor to join our facilities team at our newly opened office in Newmarket, Cambridge. This is a permanent full-time position working 40 hours per week from 9am to 6pm, Monday to Friday. Enjoy working at our new office based on the outskirts of Newmarket with our growing management team.

The role:

- Day to Day supervising of our call centre teams in other offices for all client related queries within the customer support, retentions support, billing support and technical support departments. This role includes agent management to ensure all agents are following our protocols and achieving their SLA’s and KPI’s.
- To provide an effective and professional helpdesk service in support of our clients and ensuring our client feedback remains at the exceptional level we have built it to over the last 15 years.
- Monitor call activity and produce call volume reports ensuring we have the right staffing levels to achieve our SLA’s
- Provide administrative support to the department including dealing with telephone, written and live chat enquiries.
- Preparation of reports and documents as required, maintaining confidentiality at all times.
- Working from 09:00 to 17:30, Monday to Friday

The person:

- Experience in a support environment in a similar role is essential
- Must have excellent customer service, communication and organisational skills together with a flexible approach to achieve constant growth
- Must have experience of leading and supervising a team and a good understanding of what is needed to maintain call centre’s
- Must be proficient in Microsoft platforms and have an excellent telephone manner
- Previous experience in telecommunications would be desirable but not essential but exceptional knowledge of the industry is essential
- Exceptional knowledge of technologies

Our excellent benefits package includes:
When onboarding in a senior role with our company you are offered 1 of our benefits packages

These benefits include;
- 2 paid sick / health days per year
- Free Gym membership at our local gym
- Additional holiday allowance

Who are we?

Pop Telecom Limited was established in 2009 and quickly became a large UK Supplier of telecommunications to the consumer and public sector.

Established by a team who have dominated the mobile phone and sim only sector for over 30 years, in 2009 they turned their hand to the broadband industry and quickly grew at an exceptional rate. Over the last few years the companies leadership has decided to expand further into other countries and now has 2 UK offices and another further afield.

What’s next?

At Pop Telecom we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people and customers. Diversity and inclusion is at the core of what we do, should you join Pop Telecom you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

**Job Types**: Full-time, Permanent

Pay: £14.00-£16.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Customer Service: 3 years (preferred)
- Supervising: 1 year (preferred)
- IT support: 1 year (preferred)

Work Location: Hybrid remote in Newmarket

  • Customer Service Supervisor

    5 months ago

    Newmarket, United Kingdom swift-recruit Full time

    **We have an urgent requirement for Customer Service Supervisors** **Our client is a market leading online retailer for luxury garden furniture** **Duties include**: - Assisting with customer delivery enquiries - Maintaining records, producing reports, updating excel spreadsheets and electronic database - Leading a team of customer service advisors -...

  • Customer Service Advisor

    5 months ago

    Newmarket, United Kingdom Mr Fothergill’s Seeds Ltd Full time

    An exciting opportunity has arisen within our Customer Service team! We are very pleased to be recruiting for an Advisor to focus on delivering exceptional customer service. As a Customer Service Advisor your working environment will be fast paced during our peak season, and provide you with great opportunity to offer front line support to our customers....

  • Customer Service Advisor

    5 months ago

    Newmarket, United Kingdom Unisurge International Ltd Full time

    To provide our customers with a professional, efficient and welcoming experience, ensuring high standards are being delivered. To respond to product or service enquiries and provide efficient and accurate administrative support. **Key responsibilities and accountabilities**: - Inputting, and processing orders on our Business Enterprise Platform. - Liaise...

  • Retail Supervisor

    2 weeks ago

    Newmarket, Suffolk, United Kingdom Newmarket Full time

    Supervisor Opportunity at NewmarketAbout the Role:We are seeking a skilled and motivated Supervisor to join our team at Newmarket. As a Supervisor, you will play a key role in ensuring the smooth operation of our store, providing excellent customer service, and leading a team of retail professionals.Key Responsibilities:Manage and motivate a team of retail...

  • Retail Supervisor

    3 weeks ago

    Newmarket, Suffolk, United Kingdom Newmarket Full time

    Supervisor Opportunity at NewmarketAbout the Role:We are seeking a skilled and motivated Supervisor to join our team at Newmarket. As a Supervisor, you will play a key role in ensuring the smooth operation of our store, providing excellent customer service, and leading a team of retail professionals.Key Responsibilities:Manage and motivate a team of retail...

  • Retail Supervisor

    4 weeks ago

    Newmarket, Suffolk, United Kingdom Newmarket Full time

    Supervisor Opportunity at NewmarketAbout the Role:We are seeking a highly motivated and experienced Supervisor to join our team at Newmarket. As a Supervisor, you will play a key role in ensuring the smooth operation of our store, leading a team of retail professionals, and delivering exceptional customer service.Key Responsibilities:Lead and motivate a team...

  • Retail Supervisor

    4 weeks ago

    Newmarket, Suffolk, United Kingdom Newmarket Full time

    Supervisor Opportunity at NewmarketAbout the Role:We are seeking a highly motivated and experienced Supervisor to join our team at Newmarket. As a Supervisor, you will play a key role in ensuring the smooth operation of our store, leading a team of retail professionals, and delivering exceptional customer service.Key Responsibilities:Lead and motivate a team...

  • Retail Supervisor

    3 weeks ago

    Newmarket, Suffolk, United Kingdom Newmarket Full time

    Supervisor Opportunity at NewmarketAbout the Role:We are seeking a highly motivated and experienced Supervisor to join our team at Newmarket. As a Supervisor, you will play a key role in ensuring the smooth operation of our store, leading a team of retail professionals, and delivering exceptional customer service.Key Responsibilities:Lead and motivate a team...

  • Retail Supervisor

    3 weeks ago

    Newmarket, Suffolk, United Kingdom Newmarket Full time

    Supervisor Opportunity at NewmarketAbout the Role:We are seeking a highly motivated and experienced Supervisor to join our team at Newmarket. As a Supervisor, you will play a key role in ensuring the smooth operation of our store, leading a team of retail professionals, and delivering exceptional customer service.Key Responsibilities:Lead and motivate a team...

  • Retail Supervisor

    3 weeks ago

    Newmarket, Suffolk, United Kingdom Newmarket Full time

    Supervisor Opportunity at NewmarketAbout the Role:We are seeking a highly motivated and experienced Supervisor to join our team at Newmarket. As a Supervisor, you will play a key role in ensuring the smooth operation of our store, leading a team of retail professionals, and delivering exceptional customer service.Key Responsibilities:Lead and motivate a team...

  • Retail Supervisor

    3 weeks ago

    Newmarket, Suffolk, United Kingdom Newmarket Full time

    Supervisor Opportunity at NewmarketAbout the Role:We are seeking a highly motivated and experienced Supervisor to join our team at Newmarket. As a Supervisor, you will play a key role in ensuring the smooth operation of our store, leading a team of retail professionals, and delivering exceptional customer service.Key Responsibilities:Lead and motivate a team...

  • Retail Supervisor

    2 weeks ago

    Newmarket, Suffolk, United Kingdom Newmarket Full time

    Location: NewmarketHours per Week: 20 hours with the opportunity to work more hoursShift pattern: Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: £12.25 - £12.40 per hourUnlock Your Potential:We are seeking a highly motivated and experienced Retail Supervisor to...

  • Supervisor

    5 months ago

    Newmarket, United Kingdom New Look Full time

    Supervisor - Temporary- Newmarket- 16 hoursAbout New Look: At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most...

  • Retail Supervisor

    4 weeks ago

    Newmarket, Suffolk, United Kingdom Newmarket Full time

    Supervisor Opportunity at NewmarketAbout the Role:We are seeking a skilled and motivated Supervisor to join our team at Newmarket. As a Supervisor, you will play a key role in ensuring the smooth operation of our store, providing excellent customer service, and leading a team of retail professionals.Key Responsibilities:Manage and motivate a team of retail...

  • Retail Supervisor

    4 weeks ago

    Newmarket, Suffolk, United Kingdom Newmarket Full time

    Supervisor Opportunity at NewmarketAbout the Role:We are seeking a skilled and motivated Supervisor to join our team at Newmarket. As a Supervisor, you will play a key role in ensuring the smooth operation of our store, providing excellent customer service, and leading a team of retail professionals.Key Responsibilities:Manage and motivate a team of retail...

  • Warehouse Supervisor

    1 month ago

    Newmarket, United Kingdom CV-Library Full time

    Are you an experienced Warehouse Supervisor or Warehouse Team Leader that is looking for their next challenge?  An interesting and varied opportunity has arisen for a people focusses Warehouse Supervisor to join our clients business. With onsite parking and easy access from major areas surrounding Newmarket, it is a great location for anyone in or...

  • Starbucks Shift Supervisor

    3 weeks ago

    Newmarket, Suffolk, United Kingdom EG Group Full time

    Role: Starbucks Shift SupervisorAs a Shift Supervisor with EG Group, you will play a key part in ensuring the smooth operation of our Starbucks store. You will be responsible for managing the store when the Manager is not present, leading and motivating the team to deliver exceptional customer service and drive sales.Key Responsibilities:Lead and engage the...

  • Starbucks Shift Supervisor

    3 weeks ago

    Newmarket, Suffolk, United Kingdom EG Group Full time

    Role: Starbucks Shift SupervisorAs a Shift Supervisor with EG Group, you will play a key part in ensuring the smooth operation of our Starbucks store. You will be responsible for managing the store when the Manager is not present, leading and motivating the team to deliver exceptional customer service and drive sales.Key Responsibilities:Lead and engage the...

  • Highways Supervisor

    5 months ago

    Newmarket, United Kingdom Grid Highways Ltd Full time

    Our client one of the UK's leading Highways Contractors are looking to recruit Highways Supervisors to work throughout Yorkshire and the North East To plan and co-ordinate works and be the main contact point for the client and/or ‘Contracts Manager’. The Supervisor will take responsibility for the safety, quality and environmental elements of their work...

  • Warehouse Supervisor

    4 months ago

    Newmarket, United Kingdom Exact Sourcing Ltd Full time

    Are you an experienced Warehouse Supervisor or Warehouse Team Leader that is looking for their next challenge?  An interesting and varied opportunity has arisen for a people focusses Warehouse Supervisor to join our clients business.With onsite parking and easy access from major areas surrounding Newmarket, it is a great location for anyone in or around the...