Housing Options Assistant

7 months ago


East London, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Responsibilities**
- To provide a specialist comprehensive administrative and front-line support service within Housing Options service, embracing changes and ensuring year on year service improvements to maintain high standards.- To support homeless officers with client casework ensuring homelessness prevention, relief, and timely move on from temporary accommodation, including but not limited to issuing applicants with standard letters and notifications under Homelessness Reduction Act and, full duty acceptances are completed on Northgate IT system.-
- Undertake a broad range of administrative tasks including the requisitioning of supplies and equipment in accordance with the Council’s procedures and maintaining inventory, ensuring equipment is stored securely; room bookings, organising and servicing meetings and case conferences; routine contact with customers, stakeholders, and other agencies, dealing with telephone enquiries- Make appointments, liaise with and/or maintain effective contact with internal and external service providers where it will help resolve customer enquiries advocating for the customer.- Provide administrative support at team meetings including room bookings, issuing invitations, agenda and taking minutes.**Requirements**:

- Experience of carrying out a range of administrative duties.- Experience of dealing with customers in person or on the phone and offering good customer care- Previous experience working with housing associations / councils- Experience of using a range of office equipment, including photocopiers, scanners, e-fax**Contract**
- Initial 3 month contract with the opportunity to extend- PAYE VIA UMBRELLA- Monday to Friday 9am to 5pmIf you are interested in this position, APPLY NOW



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