Housing Options Assistant
6 months ago
Tower Hamlets
Contract
3 months+
£20 per hour umbrella
**The Role**:
To provide a specialist comprehensive administrative and front-line support service within Housing Options service, embracing changes and ensuring year on year service improvements to maintain high standards.
To support homeless officers with client casework ensuring homelessness prevention, relief, and timely move on from temporary accommodation, including but not limited to issuing applicants with standard letters and notifications under Homelessness Reduction Act and, full duty acceptances are completed on Northgate IT system.
To assist with the implementation of ICT upgrades including participating in testing; and revising workflow processes.
Create new forms and assist in developing and implementing system changes after beta testing on CDP test environment and migrating completed tests over to Live system.
Undertake a broad range of administrative tasks including the requisitioning of supplies and equipment in accordance with the Council's procedures and maintaining inventory, ensuring equipment is stored securely; room bookings, organising and servicing meetings and case conferences; routine contact with customers, stakeholders, and other agencies, dealing with telephone enquiries, taking messages, and following up enquiries; scanning, photocopying, and filing.
**How to Apply**:
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