Referral Coordinator

5 months ago

Burgess Hill, United Kingdom The Modality Partnership – Mid Sussex Division Full time

**Modality Partnership Mid Sussex Division** has full time and part time vacancies for a Referral Coordinator. The postholder will work at Park View Health Partnership and will be responsible for ensuring patient referrals on to secondary care or other external care providers are actioned in a timely manner at the request of the clinicians. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who are career driven and have a passion for providing patient services, delivering work that has time limited deadlines and who are committed to make real changes to the health care services provided within Primary Care to improve patient care.

**As an employee with us you can benefit from**:

- Enrolment to the NHS pension scheme
- Annual leave minimum 27 days, plus 8 days bank holiday pro rata
- Employee discounts and benefits scheme
- Employee assistance programme (EAP)
- Education and career pathways

If you are interested in learning more, please read on.
- **Please Note: The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.**_

**Main duties of the job**

The role is an all-rounded, hands-on referral administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, time management, diary management. Good IT skills, letter typing and the ability to prioritise referrals and their differing urgency timescales as requested within the Division and the wider organisation is essential. The postholder will provide practice level support and also referrals support across the division as required.

The role is not a regular 9am-5pm job and is not a traditional typing only secretariat role. The postholder will be required to work with various referral portals to ensure accurate and relevant referrals are made. The job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

**Overview of your organisation**

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key team members to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. This is a role that will equip you with a portfolio of administration skills and referral pathway knowledge that will enhance your role, and which will contribute to making sustainable changes within Primary Care.

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for administration work and supporting patients on pathways to secondary care and other service providers, are organised, and you are able to prioritise urgent requests that may be required to enable the patient’s referral from primary care in a timely manner.

You will not enjoy this job if you are seeking a job that purely focuses on the traditional role of a medical secretary, you prefer the status quo and are comfortable with more traditional ways of working.

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

*ALL APPLICANTS INVITED FOR INTERVIEW WILL NEED TO PROVE THEIR RIGHT TO WORK IN THE UK AT THE INTERVIEW STAGE*

**Qualifications and Experience**:
We require high performing team members to join our team with:
**Knowledge**
- GP Practice protocols and procedures
- NHS systems
- MS Word / Outlook Excel and other related software packages
- Medical terminology
- Referral Pathways

**Skills**:

- Accurate typing
- Word Processing
- Diary management

**Personal Qualities**:

- Professional approach to work
- Excellent telephone manner
- Excellent communication skills

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £10.70 per hour

**Benefits**:

- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- East Grinstead: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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