Office Agent

2 weeks ago


Heathrow Villages, United Kingdom Anderson Young Aviation Full time

**Office Agent - Cargo reservations**

**Location**: London Heathrow Airport - Cargo Terminal

**Pay Rate**: £13 per hour

**Contract**: Full-time / Permanent

**Shifts**: Monday to Friday

**Additional Benefits**:

- Private pension scheme
- Training support provided
- Opportunity for professional growth and development
- Company uniform
- Accessible via public transport
- A positive and supportive work environment

**Key Responsibilities**:

- Provide airline representatives and officials with a high standard of service.
- Input consignment information into ABS.
- Process export and import documentation precisely as per the company's procedure manual.
- Comply with customs regulations.
- Answer phone calls in a polite and confident manner.
- Handle bond checks and ABS reports daily.
- Perform any other tasks considered necessary and reasonable by the company.
- Collaborate effectively with the team or work independently.

**Qualifications**:

- High school diploma or equivalent; some college or administrative training preferred.
- Proven experience in an administrative or receptionist role, preferably in a logistics or cargo environment.
- Excellent interpersonal and communication skills.
- Proficiency in using office software, including Microsoft Office Suite.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy.
- Strong customer service orientation.
- Ability to work well in a team and maintain a positive attitude.
- Knowledge of cargo and logistics operations is a plus.

**Desirable Knowledge**:

- Export/Import Documentation
- International / geographical experience
- Booking / Reservations experience
- Dangerous goods acceptance and handling
- General cargo legislation awareness
- Hazard spotting
- Manual handling and safe practice
- Health & Safety legislation

**Job Types**: Full-time, Permanent

**Salary**: From £12.00 per hour

**Benefits**:

- Company pension
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person


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