Baggage and Passenger Service Agent

2 weeks ago


London Heathrow Airport, United Kingdom Access Appointments Consultancy Limited Full time

We’re currently recruiting a Baggage and Passenger service agent to join this internationally renowned travel/Airline company.

The role is to make sure that passengers and their Baggage safely board the aircraft at the right time, handling baggage and passenger irregularities while performing unparalleled customer Service, also to supervise the safely loading and unloading of theaircraft on the ramp.

**Job descriptions**:

- Supervising and managing the safe Unloading and Loading of the aircraft cargo compartments following regulation and safety compliance.
- Performing the above while working in partnership with Ground Handling agents on the ramp safely ensuring good communication and accuracy as required.
- Give passengers a warm welcome and a positive experience, as you will often be the first or last person that passengers meet when they start or complete their journey.
- Carry out Passenger Service duties for both arrival and departure flight handling, such as Check-In passengers, Ticket Desk duties (e.g. book and amend itineraries and handle general ticket enquiries)
- Special Services, arrange meet and greet for VIP’s
- Departure Flight preparation, seat planning, Arrival Flight preparation and Departure Gate reconciliation Handling
- Host and supervise check-in facility & Staff
- Flight Management
- Monitor flight status to take necessary action including connection flights
- Handle enquiries related to Baggage claims (such as lost, settlement, delayed baggage, baggage reconciliation)
- Work with relevant Ramp & Baggage Ground Handling Company to ensure the highest baggage performance for both arriving and departing aircraft.
- Complete daily and monthly performance reports
- Complete and sign off AAA flight manifests to ensure compliance.
- Monitor and ensure VIP bags are loaded, connecting flight statuses and take necessary action to ensure baggage is loaded accurately.
- General Office duties when necessary

**Requirements**:

- Excellent customer service skill, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling, and having the ability to turn a negative situation into a positive.
- Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
- Able to demonstrate a flexible and positive attitude, attain excellent customer service skills and to communicate well at all organisational levels.
- Have a high awareness of safety, security, compliance and regulation.
- Be a good negotiator for claim settlements.
- Close attention to detail as there is important documents and money aspects involved.
- Efficient and effective decision making and the ability to take own initiative while working effectively as part of a team
- Time management skills
- Full UK Driving license

**Conditions**:

- Location: Heathrow Airport
- Salary: Negotiable depending on experience, with various allowance and discretionary bonus
- Working hour: shift rotation
- Benefits: competitive benefits are available

For more details, please contact us immediately

** Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we’re



  • Heathrow, United Kingdom People First Full time

    **Ref: 21724** **YourN ewJ obT itle: Baggage Services Agent** **TheS killsYou'll Need**:UK driving license, customer service **YourN ewS alary**:£23,000 - £26,000 (inclusive of early/late, shift allowance, weekend and bank holiday premium shift pay) **Location**: Heathrow **Who You'll Be Working for**:Oriental Airlines This role requires the...


  • London, United Kingdom Tate Full time

    **LoadMaster/Baggage & Passenger Services Agent** **2-year FTC,**with the potential to be extended or made permanent **Full-time**: 37.50 hours per week **Division**: Airport Operations Section **Location**: Heathrow **Salary**: £23,000 - £26,184 per annum depending on experience. **Full UK driving license...


  • West London, United Kingdom C&M Executive Recruitment Full time

    **Passenger Service Agent**: **Passenger Service Agent Responsibilities**: - Meet and greet passengers including VIP's - Check-in passengers and make sure security compliance is adhered to - Book and amend itineraries - Flight preparation and seat planning - Lost and found enquiries inc baggage services **Passenger Service Agent Skills Required**: -...


  • London, United Kingdom Tate Full time

    **Passenger Services Agent** **2-year FTC,**with the potential to be extended or made permanent **Full-time**: 37.50 hours per week **Division**:Airport department **Location**: Heathrow **Salary**: £23,000 - £26,184 per annum depending on experience. **_______________________________** My client is one of the largest international airlines and they...

  • Baggage Tracing Agent

    4 weeks ago


    London, United Kingdom Sky Handling Partner Full time

    **Baggage Tracing Agents** **Reporting to**:Duty Manager Shifts: A mixture of early and late shifts (162.5 hours per month) **Main tasks**: - To create AHL/DPR files for any disrupted passengers. - To carry out any follow up work/secondary tracing on above files. - To maintain regular contact with disrupted passengers. - To regularly monitor and clear the...

  • Customer Helper

    4 weeks ago


    Birmingham / Airport, United Kingdom Jet2.com and Jet2holidays Full time

    Secondment - 40 Hours **Salary** - Competitive **Country** - U.K **What you will be doing...** We have a fantastic opportunity to join us as **Customer Helper: Sales Desk & Baggage Tracing Agent** at **Birmingham Airport **on Fixed Term basis. Reporting to the** Passenger Service Supervisor Team**, the** Customer Helper - Sales Desk & Baggage Tracing...


  • Gatwick Airport, West Sussex, United Kingdom Gatwick Airport Full time

    Job Requirements To be the airport for everyone whatever your journey Baggage Terminals Lead Are you our next Baggage Terminals Lead? We are looking for someone who can help us redefine what's possible for our Engineering Team. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure...


  • London, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Join team Menzies and launch your career in the exciting Aviation Sector where no two days are the same. At Menzies, we have big ambitions and we're committed to developing our people through world class training and to provide them with a long-term career. With a firm...

  • Ramp Agent

    4 weeks ago


    London Stansted Airport, United Kingdom Right Now Recruitment Full time

    We are currently recruiting for exciting new opportunities to work as Ramp Agents within a dynamic and fast paced environment for our reputed client at Stansted airport. **Location: Stansted Airport** **Shift Pattern: 5on / 3off** **Hours**:Early/ Late/ Night **Salary**:£21,000 - £25,000 **As a Ramp Agent you will be responsible for**: - Load/unload...


  • Gatwick Airport, United Kingdom Premier Work Support Full time

    Premier Work Support are excited to announce a fantastic opportunity working as **Aviation Security Agents** at Gatwick Airport. There are flexible shift patterns, 4 on 4 off or 6 on 2 off. The hours are currently 17:30 - 21:30. There is also weekend work available. **Key Responsibilities and duties**: - As a Security Agent, you will be responsible for...


  • Gatwick Airport, United Kingdom Premier Work Support Full time

    **Exciting Opportunities at Gatwick Airport**!** Premier Work Support are excited to announce a fantastic opportunity working as temporary **Aviation Security Agents** at Gatwick Airport. **Working Hours**: - Flexible shift patterns - minimum 5 out of 7 evenings - Hours - 17:30 to 21:30 **Key Responsibilities and duties**: - As a Security Agent, you...


  • Gatwick Airport, United Kingdom Premier Work Support Full time

    **Exciting Opportunities at Gatwick Airport**!** Premier Work Support are excited to announce a fantastic opportunity working as temporary **Aviation Security Agents** at Gatwick Airport. **Working Hours**: - Flexible shift patterns - minimum 5 out of 7 evenings - Hours - 17:30 to 21:30 - There may be opportunity for more hours depending on the needs of...


  • Heathrow, United Kingdom Trinity Resource Solutions Full time

    Our growing client are based in Heathrow Airport and looking for a Reservation & Ticketing Agent to join them on a permanent basis.So if you're looking for an exciting career at Heathrow - then please apply!ResponsibilitiesHandle and fulfil reservation and ticketing requests for travel, including booking, payment collection and ticket issuance. Processing of...

  • Ramp Agent

    4 weeks ago


    London Heathrow Airport, United Kingdom AV Placements Ltd Full time

    **Job description** **Essential Experience & Skills** - Fluent spoken and written English. - Full UK/EU driving licence - minimum 1 year’s driving experience. - Safety driven with the ability to maintain a safe and secure working environment. - Pre-employment checks - ability to achieve successful completion of the referencing (checkable 5-year...


  • Gatwick Airport, United Kingdom First Call Contract Services Ltd Full time

    **First Call Aviation is looking to recruit Passenger Service Agents (PSA) for Gatwick Airport** If you have worked as PSA and are looking to get back to your position, this is for you **Shifts Pattern - 4 days ON 2 days OFF** 2x early shifts 2x late shifts **Shifts between 4am - 11pm.** **Key Responsibilities**: - Provide an excellent level of customer...

  • Check in Agent

    4 weeks ago


    Manchester Airport, United Kingdom Magnus Search Full time

    Magnus Search in partnership with a well known Ground Handling company located at Manchester Airport are looking for **Front of House Staff /Passenger Service Agents**. This is a great opportunity for someone with previous customer service experiences and someone who enjoys working as an individual or part of a team. **Duties and responsibilities**: -...


  • London, United Kingdom First Call Contract Services Ltd Full time

    Are you looking for a new permanent career in the UK’s busiest airport? First Call Aviation are recruiting for a Reservation and Ticketing Agent to work at Heathrow Airport. As a Reservation and Ticketing Agent you will play a vital role in providing passengers with support at the airport with: - Reservations and Ticketing Issuance, Payments for...


  • Gatwick Airport, West Sussex, United Kingdom Gatwick Airport Full time

    Job Requirements Engineering Technician – Baggage Are you our next Engineering Technician – Baggage? We are looking for someone who can help us redefine what's possible for our Engineering department. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and...

  • Warehouse Operative

    4 weeks ago


    London Stansted Airport, United Kingdom Right Now Recruitment Full time

    We are currently recruiting for exciting new opportunities to work as Ramp Agents within a dynamic and fast paced environment for our reputed client at Stansted airport. **Location**:Stansted Airport **Shift Pattern**:5on / 2off **Hours**:Night shifts only **Salary**:£24087 (12.35 per hour) **As a Ramp Agent you will be responsible for**: -...

  • Warehouse Operative

    7 days ago


    London Stansted Airport, United Kingdom Right Now Recruitment Full time

    We are currently recruiting for exciting new opportunities to work as Warehouse Operative within a dynamic and fast paced environment for our reputed client at Stansted airport. **Location: Stansted Airport** **Shift Pattern: 5on / 3off** **Hours**:Early/ Late/ Night - Rostered shift pattern **Salary**:£21,000 **As a Warehouse Operative you will be...