Customer Helper

Secondment
- 40 Hours

**Salary**
- Competitive

**Country**
- U.K

**What you will be doing...**

We have a fantastic opportunity to join us as **Customer Helper: Sales Desk & Baggage Tracing Agent** at **Birmingham Airport **on Fixed Term basis.

Reporting to the** Passenger Service Supervisor Team**, the** Customer Helper - Sales Desk & Baggage Tracing Agent **plays a vital role in creating a **great first impression**, ensuring that all customers receive a **VIP service**. Working as part of our **Sales Desk Team** you will oversee the** check-In performance**, help our customers with** flight bookings**, process **additional sales **and **resolve customer queries **such as flight changes, baggage tracing and additional product sales. Working as part of a team, you’ll ensure the **efficient** running of the Sales Desk at the airport.

You will have responsibility for
- **taking payments** for sales as well as supporting the effective resolution of
- ** customer queries** as they arise. Creating a
- **friendly welcome** for all
- **Jet2holidays** customers, you will effectively monitor the queuing system and queue times to ensure
- **efficiency** and
- **compliance** with company standards and
- **operating procedures**.
- In addition to the Sales Desk duties you will also take on additional responsibilities when baggage occasionally becomes separated from it’s owner, you will offer a
- **dedicated service **to ensure we return items to their owners as quickly and efficiently as possible using
- **World Tracer.**
- **Role Model behaviours**. You will have a genuine
- **passion** for delivering great
- **customer service** and be able to demonstrate a proven track record in
- **handling customer queries** in a
- **fast paced**,
- **ground operations **environment. With previous
- **experience** of successfully meeting
- **sales targets**, you will also have a working knowledge of Microsoft Packages including Outlook and Excel, with good numeracy and communication
- ** **skills.**Closing Date: Friday 03rd March 2023**

Help us to send our all-important customers on holiday with
- **Jet2holidays**- Ground Operations**Division**

**Careers With Us**
- Airline

**Careers Dept**
- At the Airport

**Careers Team**
- Customer Facing at the Airport

**Business Area**
- Ground Operations Uk

**Team**
- Passenger Service Agent UK