Reservation & Ticketing Agent

3 weeks ago

Heathrow, United Kingdom Trinity Resource Solutions Full time
Our growing client are based in Heathrow Airport and looking for a Reservation & Ticketing Agent to join them on a permanent basis.
So if you're looking for an exciting career at Heathrow - then please apply
Responsibilities
Handle and fulfil reservation and ticketing requests for travel, including booking, payment collection and ticket issuance.
Processing of payments for airport ancillary services e.g. Last Minute Upgrades,
Excess Baggage Payments, Seat Selections etc. Ensuring cash handling practices and GDPR guidelines are adhered to.
Assist with relocation and re-booking of passengers affected by service
disruption such as delays, cancellations, diversions, etc.
Work closely with partner airlines to manage administrative tasks i.e. daily sales, banking etc.
Provide clear advice and guidance to passengers affected by flight disruptions on the options available to them. Experienced Required
Reservations and ticketing experience.
Excellent customer service skills.
Excellent written and verbal communications skills.
Able to work well as part of a small team of 8 with good organisation and time management skills.
Flexible approach as there will be times when you are needed to adapt to your working day in case of a flight delay etc.
In depth working knowledge of GDS and DCS system Amadeus, Altea

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