Help Desk Administrator 16hrs Per Week

2 months ago


Kettering, United Kingdom Salvation Army Trading Co. Ltd. Full time

**This role is primarily to provide a** **comprehensive administration support to the operation, including handling calls internally and from the general public concerning our recycling operations. You will enjoy speaking on the phone to our customers, some of whom may be vulnerable, and providing them with a solution to any problems as well as promoting our recycling solutions.**

**Hours are 16 hrs per week with a requirement to work on a Tuesday from 8.30am to 4pm and two afternoons from 12.30pm to 5pm. The two afternoons can be either Wednesday, Thursday or Friday but may require some flexibility to cover absence or holidays. There may be an opportunity to work some days from home after training.**

The Salvation Army Trading Company (Clothing Collection Division) collect from clothing banks throughout the UK and you would be part of a dedicated resource team who will understand the collection process, liaise with our collectors who are out on the road, and help provide this valuable service to the public.

**General Duties**
- To work in cooperation with other administrators, taking and responding to incoming calls, and dealing with voice mails including the helpline. Dealing with calls in a professional yet friendly manner, with tact, patience, diplomacy and in line with company policy.
- Log all contact details to ensure the company is able to contact the person if further contact or follow ups are needed.
- Provide solutions, taking responsibility for solving challenges immediately so that the customer feels that their enquiry is handled with one phone call.
- Good telephone manner
- Ability to work flexibly.
- Good communicator
- Logical outlook with problem solving abilities.
- Intermediate Microsoft Office skills (Word and Excel)
- Warm, friendly and engaging personality with a good sense of humour
- An energy and enthusiasm to succeed
- Outstanding loyalty and commitment to the business
- To be sensitive to the aims and ethos of The Salvation Army



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