Guest Service Assistant

4 weeks ago

Twickenham, United Kingdom Holiday Inn London - Brentford Lock Full time

**Guest Service Assistant - Food & Beverage**:
**Food & Beverage - Holiday Inn London - Brentford Lock**:
**Contract**:Part time**
**Salary**:£10.92 per hour****:
The Holiday Inn Brentford Lock is nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept. With good transport links, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk from the hotel. Our employees have been playing a tremendous part in the hotel and our team's success, from our employee engagement being above 89%.

The F&B Team member role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly and effective approach.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- A fantastic place to work
- 28 days holiday
- Automatic Enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Amazing high street and lifestyle savings for you and your family
- Uniform
- 24/7 Employee Assistance Program for you and your family
- A tailored development programme
- Discounted hotel stays across IHG portfolio worldwide
- Free meals on duty
- Incentive programmes
- About Us

**About Us**:
The Holiday Inn London Brentford Lock is a four-star, 134-bedroom full-service hotel overlooking the scenic waterways of the Grand Union Canal.

Boasting 6 meeting rooms, as well as a unique open lobby concept with a lounge, feels suitable for both business and leisure travellers.
Located only 20 minutes from central London and London Heathrow Airport, the hotel offers the best of both worlds - a city break with green, open spaces away from the city-centre bustle.

**Role in our Family**:
Your role will be to deliver fantastic service to all the guests in the food and beverage department. You will be required to work various shifts and undertake tasks to prepare the department for service.
Serve all guests by providing the Holiday Inn Brand Service experience and displaying the appropriate service behaviours.
Ensure that you follow all hotel policies and procedures regarding Fire safety and general health and safety. Cash handling, data security and PCI compliance.
Ensure you are fully compliant with food handling regulations and company HACCP rules.

**What Happens Next**:
The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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