![Inntel Ltd](https://media.trabajo.org/img/noimg.jpg)
Online Solutions First Line Support
3 weeks ago
Job Advert
**Inntel has grown from a small family business to become the UK’s largest independent meetings and travel management company. We’ve been selecting venues, managing events and arranging business travel and accommodation for our clients for almost 40 years. But our culture has remained the same. We are a people-first company that prioritises the wellbeing of our teams above everything else.**
**Company benefits**
Flexible and hybrid working
Employer paid Health Cash Plan
Generous annual leave allowance, increasing with length of service
Extra time off to volunteer
Lifestyle savings through our partner Vivup
Salary sacrifice schemes
Interest-free loans
Professional training and development through the Skills Council and apprenticeship programme
Employee assistance programme
Mental health training for all employees
Reward and recognition schemes
Menopause policy in place
Regular social events
**What we’re looking for**
**Main duties and responsibilities**
Create, track and seek resolution to second
- and third-line support tickets with Inntel’s internal development and operations teams as well as our external suppliers.
Create branded documentation and knowledge collateral (KB articles, instruction manuals and video) to assist clients and colleagues with online support.
Provide analysis of issues raised to track improvement and report on success.
Create engaging and professional Word, Excel and PowerPoint documents for knowledge sharing.
Additional hours may be required to meet implementation deadlines.
**Ready to apply? Please submit your CV highlighting any relevant experience to be considered for this position.
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