First Response Administrator
6 months ago
**First Response Administrator**
**Hybrid - 3 days office/2 days home per week**
**Colchester**
Arc Legal Group, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions, and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.
We are looking for a First Response Administrator to join our busy team in Colchester.
**Day to day activities**:
- Answer calls within contractual service level agreements, directing callers to appropriate people and resolving questions and issues.
- Sign post customers to relevant departments calmly and professionally.
- Understand and embrace the concept of “excellent customer service”
As part of our collaborative and supportive team, you will help us deliver on our promise of dependability. We pride ourselves on promoting from within and providing opportunities for professional growth.
The role is a full-time role (37.5 hrs per week) with the following shift pattern:
Week 1:
Mon - 9:00am to 5.30pm (office)
Tues - 9:30am to 6pm (office)
Weds - 9:00am to 5.30pm (office)
Thurs - Off
Fri - 11:30 am to 8pm (Home)
Sat - 9:00am to 5.30pm (Home)
Sun - Off
Week 2:
Mon - 11:30am to 8pm (Home)
Tues - 9:00am to 5.30 (office)
Weds - 9:00am to 5:30 (office)
Thurs - 11:30 to 8pm (Home)
Fri - 9:00am to 5.30 (office)
Sat - Off
Sun - Off
The roles comes with a competitive compensation package including a shift allowance and bonus.
Along with basic contractual benefits, such as 25 days holidays and pension, we offer a host of other benefits including free insurances (Life Assurance, Income Protection and Travel), 24/7 virtual GP support, discounted Gym membership and free parking.
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First Response Administrator
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