Spa Administrator

5 months ago

Colchester, United Kingdom NELFT NHS Foundation Trust Full time

An exciting opportunity has arisen for an part-time administrator to join our Adult Single Point of Access Team (SPA). We are seeking a highly motivated and flexible administrator to work within the SPA team.
The post holder will be required to provide a comprehensive and confidential administrative support to the locality/department to ensure the smooth running of the area.

In this role you would be expected to take meeting minutes and come into contact with service users via telephone. You would be expected to develop other skills where appropriate to meet the developing needs of the team and its leadership. Additionally, you will need to maintain good working relationships with all members of the team, other teams and departments within the trust and outside bodies.

This role is a hybrid role, where you will work both remotely and regularly in our Colchester based office.

Maintain efficient systems for client records.
The SPA Call Handler Administrator will be a member of a team working in a pressurised environment, which could involve dealing with difficult conversations from a variety of sources.

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Probationary Period

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

The post holder will consistently deliver a “client-focused” service which promotes good customer service and effective working relationship
Keep up to date with knowledge and skills in line with STEPS system

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