Vauxhall Aftersales Support Operative
6 months ago
Join **Advance Vauxhall** Berkshire and become part of our dedicated Business Development Centre. As we expand our operations, we are seeking an Aftersales Support Operative to join our team and ensure the smooth operation of our workshop. We are seeking an experienced and committed Aftersales Support Operative to work alongside our team. It's a great opportunity for any graduates to break into the automotive industry. Applicants can be put forward for specialist Vauxhall training.
**Position Overview**: We are looking for a positive and bright Support Operative to help with anything customer related You'll play a key role in customer retention by creating a great customer journey throughout the customers experience from bookings to aftercare. You will be a critical point of contact for any issues that arise, with a view to problem solve and adapt to customers needs on a case by case basis.
**The Role**:
- Building a rapport with customers while identifying what assistance or information they require.
- Advising customers on warranty related matters.
- Explaining the benefits to customers of signing up to a Service Plan or other services that we require.
- Managing customer calls and enquiries professionally.
- Helping to contribute to the businesses success by creating an excellent customer journey with an aim to maximise revenue too
- Successfully upselling when possible.
- Rewarding commission structure in place.
- Contributing to a positive working and team environment.
**What we’re looking for**:
- Undergraduate degree preferred but not required.
- Self-confident; positive and proactive approach to work
- Self-motivated and comfortable working independently
- Computer literate including Microsoft Office - Word, Excel
- Must be a quick learner to pick up our systems.
Full training will be provided & there are further career opportunities within the group.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: BDCA21
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