Aftersales Advisor

3 months ago

Slough, United Kingdom ADVANCE VAUXHALL (MAIN DEALER) Full time

**Advance Vauxhall, Slough**

Advance Vauxhall is a privately owned company dedicated to exploring innovative approaches to running their business. As an employer, we prioritize creating a supportive and dynamic work environment that encourages new ideas and fosters professional growth. We prioritize employee support, foster a collaborative team environment, and recognize and reward outstanding performance.

Join Advance Vauxhall Berkshire in and become part of our dedicated Aftersales Team. We are currently seeking an experienced and committed Service Advisor to work alongside our team of Service Advisors, Vehicle Technicians, Apprentices, and our Aftersales Manager.

As a Service Advisor at Advance Vauxhall Slough, you will have access to continuous training opportunities, both through our in-house and from Vauxhall Academy.

**Responsibilities**:

- Checking in customers with a welcoming meet and greet.
- Using good mechanical knowhow to upsell additional services to customers.
- Liaise with the team in the workshop to communicate any technical issues in a more understandable way to customers.
- Keep customers informed of turnaround times and ensure effective communication while their vehicle is in the workshop.
- Maintain accurate customer records and update systems with booking details.
- Ensure all customers have had a positive experience with Advance Vauxhall to achieve good success on customer satisfaction surveys.
- To be experienced in up-selling VHC, Vauxhall products & Service Plans, objection handling and record sales activity
- To raise invoices for work done & meet the customers' time deadlines for collection of their vehicles.
- To process warranty claims to the manufacturer.

**About you**:
To succeed as a Service Advisor in our busy dealership, you must possess high energy, a warm personality, and a genuine passion for delivering exceptional customer experiences. Excellent communication skills, both written and verbal, are essential, along with the ability to build rapport easily. You should be able to explain technical information clearly and concisely. Previous experience with Kerridge/ADP and familiarity with other essential dealer systems would be advantageous.

We are looking for a team player who can also work independently and take initiative. If you have previous experience in a similar role within the automotive industry and possess a genuine enthusiasm for customer service and automobiles, we would love to hear from you.

**Perks of the job**:

- Monthly bonus scheme where you can lots of commission
- Become part of the Vauxhall Academy.
- Professional development through training opportunities.
- Company pension.
- Competitive Salary
- Potential Saturday half-day Overtime.

Pay: £30,000.00-£38,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Application question(s):

- Where will you be commuting from?

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Full UK Driving Licence (preferred)

Work Location: In person

Reference ID: SLSA0723

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