Service Advisor

5 months ago

Slough, United Kingdom ADVANCE VAUXHALL (MAIN DEALER) Full time

**Advance Vauxhall, Slough**

Join Advance Vauxhall Berkshire in and become part of our dedicated Aftersales Team. We are currently seeking an experienced and committed Service Advisor to work alongside our team of Service Advisors, Vehicle Technicians, Apprentices, and our Aftersales Manager.

As a Service Advisor at Advance Vauxhall Slough, you will have access to continuous training opportunities, both through our in-house and from Vauxhall Academy. This is an

**Responsibilities**:

- Booking services, MOT’s and repair work for our customers
- Provide advice to customers regarding warranty coverage and offer additional parts / accessories that may benefit from them
- Coordinate appointments and manage schedules in collaboration with the entire Aftersales department, considering workload and call volumes.
- Handle a high volume of customers, telephone calls, and online booking inquiries daily.
- Keep customers informed of turnaround times and ensure effective communication while their vehicle is in the workshop.
- Maintain accurate customer records and update systems with booking details.

Qualifications:
To succeed as a Service Advisor in our busy dealership, you must possess high energy, a warm personality, and a genuine passion for delivering exceptional customer experiences. Excellent communication skills, both written and verbal, are essential, along with the ability to build rapport easily. You should be able to explain technical information clearly and concisely. Previous experience with Kerridge/ADP and familiarity with other essential dealer systems would be advantageous.

We are looking for a team player who can also work independently and take initiative. If you have previous experience in a similar role within the automotive industry and possess a genuine enthusiasm for customer service and automobiles, we would love to hear from you

**About us**

Advance Vauxhall is a privately owned company dedicated to exploring innovative approaches to running their business. As an employer, we prioritize creating a supportive and dynamic work environment that encourages new ideas and fosters professional growth. We prioritize employee support, foster a collaborative team environment, and recognize and reward outstanding performance. With a focus on work-life balance, Advance Vauxhall ensures that employees are valued, motivated, and have opportunities to grow both personally and professionally.

At Advance Vauxhall, we provide our employees with a range of valuable benefits, including a company pension scheme, exclusive company discounts, comprehensive training and development opportunities, flexible work arrangements, recognition and rewards programs, and employee social events. We prioritize the well-being and satisfaction of our team members, ensuring they have the support and perks they deserve as part of the Advance Vauxhall family.

**Salary**: £28,000.00-£35,000.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Slough: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SLSA0723

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