Customer Service Representative

2 weeks ago

London, United Kingdom Global Exchange Full time

Customer Service Representative

Global Exchange Currency Exchange is one of the world leaders in the provision of foreign currency exchange services across 23 countries in 5 continents with a network of more than 300 branches distributed in over 55 international airports.

Global Exchange Currency Exchange is on a mission to create value for all of its stakeholders, ensuring to offer quality exchange services to all travellers worldwide

**Why you will love this role.**

Global Exchange Currency Exchange holds firmly the belief that its employees play a vital role to the accomplishment of its mission. You will have several responsibilities focused on catering for the customers’ needs and in turn support and grow the business.

We are looking to recruit an enthusiastic, willing, hardworking individual with a can-do attitude in our London Branches.

**Main duties will include;**
- Assist customers with currency exchange transactions including buying and selling of foreign currencies.
- Build rapport with customers.
- Upselling and cross selling currency and company products.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Collaborate with other team members to ensure smooth operations, reach targets and deliver a positive customer experience.
- Balance tills accurately and efficiently ensuring compliance with company procedures and anti-money laundering regulations.
- Adhere to company procedures and Anti-Money Laundering regulations. - Count accurately at speed.
- Attend to phone calls and customer queries in a professional manner.
- Promote additional products or services offered by the company.
- Stay updated with the trends, regulations and updates related to currency exchange and financial services.

**Skills and experience required**:

- Demonstrable sales experience
- An achiever mindset, demonstrate ability to work towards objectives.
- Attention to details.
- Accuracy in processing transactions.
- Excellent customer service skills.
- Excellent communication skills.
- Ability to demonstrate good teamwork.
- Problem solving skills.
- Good numeracy skills

**Why Join us?**

At Global Exchange Currency Exchange, you will be part of a multi-diverse and dynamic team creating a positive experience for customers. You will have the opportunity to acquire adequate knowledge about selling techniques, products and promote proactivity and creativity in customer service.

**What is it like to work at GEX?**

Global Exchange Currency Exchange is a company that strives for excellence, hence it believes in investing in its human capital by providing adequate training that equips them to succeed in their job roles. You will be able to demonstrate your talents to make a difference in creating positive customer experience.

**You will enjoy the following benefits;**
- Competitive salary.
- Additional bonus package.
- Career progression and Internal promotions.
- Employee Assistance Program.
- Company pension.

**Salary**: £26,280.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 10 hour shift
- 12 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

Ability to Commute:

- London, Greater London (required)

Work Location: In person

Application deadline: 09/03/2024
Expected start date: 11/03/2024

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