Technical Support Consultant
3 months ago
**1**st** Line Technical Support Consultant**
**Pendragon Head Office**
**Monday to Sunday (Rota 37.5 hrs)**
**Competitive salary with pension, critical illness pay, life assurance, 23 days holiday plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**
Pendragon’s IT team, based at our Head Office are looking for a new Technical Support Consultant who will join a growing team that are heavily involved in Pendragon’s future plans.
This role is an ideal entry point to start your IT career, internal training via your work place mentor is provided, you will also be given access to the Microsoft ESI (enterprise skills initiative)
**What does the role of Technical Support Consultant involve?**
- Escalating IT issues to other areas of the business where needed
- Accurately logging tickets on Zendesk
- Diagnosing and resolving technical issues
- Providing desktop support
- Supporting and maintaining MS Server/Desktops and MS Exchange
- Setting up and configuring new laptops and desktops
- Installing authorised software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops
- Fault finding to laptops and desktops
- Completing internal user moves including phones
- Patching of network and phones
- Setting up new users and disabling expired accounts in accordance with HR requirements
**What do you need to succeed in the role of Technical Support Consultant?**
Pendragon IT are very much a person first recruiter and we are looking for a positive person who works well as part of a team and is keen to learn, develop and add to their IT skillset.
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