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Lead Technical Consultant

1 month ago

Nottingham, United Kingdom Sharp UK Full time

Lead Technical Consultant

Are you a proven leader with a passion for IT operations, team development, and delivering top-tier technical solutions?

Do you thrive in a fast-paced Managed Service Provider (MSP) environment, driving efficiency, collaboration, and operational excellence?

If so, this is your opportunity to step into a leadership role that truly makes an impact.

Key Responsibilities

  • Team Leadership & Development : Lead and develop a high-performing regional Technical Consultant team, ensuring consistent delivery through regular 1-to-1s, performance reviews, and structured mentorship.
  • Operational Excellence : Drive efficiency by refining workflows, processes, and technologies to optimize IT service delivery and meet client expectations.
  • Empowering Growth : Identify skills gaps and implement tailored training programs to upskill the team, ensuring readiness for evolving challenges.
  • Collaboration & Communication : Host regular team meetings to share updates, operational insights, and foster a cohesive, collaborative work environment.
  • Quality & Compliance : Conduct quality control reviews of documentation, ensuring adherence to operational standards and best practices.
  • Client-Focused Operations : Provide on-site consultancy and manage IT operations for key clients, ensuring seamless system performance and client satisfaction.
  • Recruitment & Talent Management : Play a pivotal role in hiring and building a team equipped to deliver high-level IT services and operational support.
  • Strategic Contribution : Represent the regional team in leadership meetings, contributing to the overall operational strategy and vision of the business.
  • Service Auditing : Shadow and audit team members’ work to maintain operational consistency and uphold service quality.
  • Escalation Management : Act as the primary escalation point for complex technical and operational challenges, supporting the team in resolving critical issues.
  • Client Solutions & Projects : Oversee and deliver tailored IT operational solutions and manage complex projects from inception to completion.

What We’re Looking For

  • Proven experience managing IT teams, preferably in an MSP environment, with a strong focus on operational leadership.
  • Deep technical expertise in Microsoft 365, Azure, server hardware, operating systems, hypervisors, and networking equipment.
  • Strong problem-solving skills and the ability to manage escalations in high-pressure environments.
  • Commitment to ongoing development, ideally with or working toward Microsoft Expert-level certifications.
  • Excellent communication skills, capable of translating technical details into clear, actionable insights for diverse audiences.
  • A collaborative and approachable leadership style that inspires trust and growth within your team.

Why Join Us?

  • Leadership Impact : Be at the forefront of operational excellence, guiding a talented team in delivering exceptional IT services.
  • Career Growth : Access to cutting-edge technologies and opportunities for continuous professional development.
  • Recognition & Rewards : Competitive salary, benefits package, and the satisfaction of leading a team that drives real results.

If you're ready to lead, inspire, and elevate IT operations within a dynamic MSP environment, we'd love to hear from you.

Apply now to become an integral part of our mission to deliver outstanding technical and operational solutions