Concierge Full-time

2 weeks ago


London, United Kingdom Peloton Full time

**ABOUT THE ROLE**

**YOUR DAILY IMPACT AT PELOTON**
- Provide the highest level of customer service to members, prospective members, and guests
- Handle all pre-arrival arrangements, including but not limited to nearby hotel accommodations, parking garages, and directions
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Act as a point of reference for members who need assistance throughout the studio, attend to their needs, guide them in the accurate direction or direct them to the right person
- Handle member advance booking for notable classes (Birthdays, milestones, anniversaries, etc.)
- Pull reports of members traveling to studios celebrating milestones through zingfit and looker
- Partner with Member Experience, Front Desk, and Stagehands for any milestones, first-timers, high profile guests to prepare gift bags and studio swag
- Walk members through our class types offered, instructors, class packages, promotions, or upcoming events finding them the best in-studio experience
- Provide tours for new members, VIPs, high-profile guests as well as all scheduled tours in-studio
- Responsible for Drift Chat communication and transferring member requests to the correct departments as needed
- Respond to members and requests specific to concierge through Zendesk
- Assist with any member-organized in-studio meetups - helping to keep them engaged with a strong sense of delight, relationships, and community
- Help build surprise and delights for members with before, during, and post member visits with the help of fellow studio departments
- Think creatively about ways to improve the Peloton experience for our members every day in-studio and solve problems, share ideas, and implement

**YOU BRING TO PELOTON**
- 2+ years of meaningful work experience in the customer service/hospitality industry
- Concierge experience and fitness experience is a plus
- High school diploma/GED required or equivalent work experience
- Reliable, professional, computer literate, upbeat, and friendly
- Strong interpersonal and relationship-building skills
- Must have excellent interpersonal skills and strong time management skills
- Must have outstanding customer service and problem-solving skills
- Must have a positive, can-do attitude

LI-CH1

**ABOUT PELOTON**:
Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors..
- Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes._


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