Head of Integration Platform Operations

3 weeks ago

Remote, United Kingdom Zurich Insurance Full time

**Location: UK, Barcelona or Ireland/Hybrid working**

**The opportunity**:
We're looking for an Integration Platform Manager to join our team in the API & Marketplaces department within GTO Global Digital Platform. We need someone to help us support the adoption, growth, and operation of Integration Platforms across Zurich with a focus on Global Digital Platforms.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.

**What will you be doing?**
- Develop and implement a follow-the-sun model for our shared API platform, so it can support activity across the group 24/7.
- Support Program Delivery in adopting GDP Platforms and provide technical expertise, acceleration, and governance.
- Work with integration architecture teams to onboard new business units and develop capabilities that enhance Zurich's API landscape.
- Take ownership of the platform, including managing the commercial model, cost centre, and contract management.
- Engage and align with key stakeholders to promote the integration platform and its benefits.
- Work closely with BU Integration teams to provide support throughout program execution.
- Be an evangelist for the Shared API Platform and associated services.
- Ensure the platform evolves to meet client needs and maintains a robust, secure, and high-quality API landscape.

**What are we looking for?**
- Experience in Integration Platforms, including Mulesoft.
- Knowledge of API Policy and Governance (Product Management Practices).
- Familiarity with Agile/DevOps (ADO, Jira, etc.) for program delivery.
- Proven track record of delivery across platforms and teams.
- Ability to communicate technical issues to non-technical audiences.
- Experience in developing operational models to support multiple business units.
- Strong knowledge of integration patterns and best practices, including dashboards and monitoring.
- Ability to work with partner business units to develop a follow-the-sun model.
- Proficiency in managing contractual relationships with vendors, specifically Mulesoft, and associated budgets.
- Excellent communication and influencing skills to engage internal stakeholders and external supplier networks.
- People management experience in a matrix environment, with the ability to work across different teams.
- Passion for driving innovation and expanding the portfolio to cover strategic GDP topics.

If you're ready to join our team and help shape Zurich's API landscape for the future, we encourage you to apply

**Who we are**:
At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

**Our Culture**:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We have an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our well-being partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, and charitable and community activities. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the

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