Current jobs related to Gaming Supervisor - Manchester - Grosvenor Casino

  • Gaming Supervisor

    2 months ago

    Manchester, United Kingdom Metropolitan Gaming Group Full time

    Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.Our eleven city destinations across the UK and Egypt include...

  • Gaming Supervisor

    2 months ago

    Manchester, United Kingdom Metropolitan Gaming Full time

    Gaming Supervisor - Manchester, Greater ManchesterMetropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.Our eleven...

  • Gaming Supervisor

    3 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Gaming Supervisor

    3 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Manchester Bury New Road. Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an...

  • Gaming Supervisor

    3 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Gaming Supervisor

    3 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Casino Dealer

    2 months ago

    Manchester, United Kingdom Metropolitan Gaming Full time

    Casino Dealer - Manchester, Greater ManchesterMetropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.Our eleven city...

  • Game Master

    3 months ago

    Manchester, United Kingdom MeetspaceVR Full time

    **ABOUT US** MeetspaceVR is a UK based Entertainment Company featuring Zero Latency games, VR Escape Rooms and much more. Zero Latency is the global leader in Free-Roam Virtual Reality with 46 venues across the globe. We are now recruiting for a talented, customer focused Game Master for our Manchester arena. Using proprietary technology, Zero Latency has...

  • Game Master

    3 months ago

    Manchester, United Kingdom MeetspaceVR Full time

    **ABOUT US** MeetspaceVR is a UK based Entertainment Company featuring Zero Latency games, VR Escape Rooms and much more. Zero Latency is the global leader in Free-Roam Virtual Reality with 46 venues across the globe. We are now recruiting for a talented, customer focused Game Master for our Manchester arena. Using proprietary technology, Zero Latency has...

  • Game Master

    3 months ago

    Manchester, United Kingdom MeetspaceVR Full time

    **ABOUT US** MeetspaceVR is a UK based Entertainment Company featuring Zero Latency games, VR Escape Rooms and much more. Zero Latency is the global leader in Free-Roam Virtual Reality with 46 venues across the globe. We are now recruiting for a talented, customer focused Game Master for our Manchester arena. Using proprietary technology, Zero Latency has...

  • Supervisor - Game

    3 months ago

    Manchester, United Kingdom GAME Full time

    **Company Description** Founded in 1992, GAME is now the UK’s leading gaming specialist. With over 250 stores and an expansive website, we have expert knowledge on a wide range of games, consoles, accessories and more. We are passionate about gaming, and devoted to building the most valuable community for gamers in the UK. The gaming community is at the...

  • Casino Dealer

    2 months ago

    Manchester, United Kingdom Metropolitan Gaming Group Full time

    Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.Our eleven city destinations across the UK and Egypt include...

  • Casino Dealer

    4 weeks ago

    Manchester, M1, Manchester, United Kingdom Metropolitan Gaming Group Full time

    Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.Our eleven city destinations across the UK and Egypt...

  • Poker Supervisor

    3 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Food and Beverage Supervisor

    3 months ago

    Manchester, United Kingdom Hotel Football Full time

    **Food and Beverage Supervisor**: **Hotel Football**: **£11.50 per hour plus service charge**: **Location Description**: Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies. With views over Old Trafford, Hotel Football offers a winning medley of contemporary...

  • Supervisor

    3 months ago

    Manchester, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Supervisor - Manchester** **Hours per week: 30 hours per week** **Hourly rate: £12.20 per hour** **If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.** Hit the Jackpot on an exciting new career with Admiral! - Would you like to join Admiral, the _**market-leading company**_ _in...

  • Supervisor

    3 months ago

    Manchester, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Supervisor - Manchester** **Hours per week: 30 hours per week** **Hourly rate: £12.20 per hour** **If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.** Hit the Jackpot on an exciting new career with Admiral! - Would you like to join Admiral, the _**market-leading company**_ _in...

  • Supervisor

    3 months ago

    Manchester, United Kingdom Immersive Gamebox - Manchester Full time

    **Description**: Location: Located in the Arndale Centre, by the entrance on Market Street. **The Job**: As a Supervisor at Immersive Gamebox, you are the face of the business and its values. You know that every person you interact with is just as important as the next. You are a leader across the team and thrive on building relationships with visitors and...

  • Cafe Football Supervisor

    3 months ago

    Manchester, United Kingdom Hotel Football Full time

    **Cafe Football Supervisor**: **Hotel Football**: **£11.50 per hour plus service charge**: **Location Description**: Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies. With views over Old Trafford, Hotel Football offers a winning medley of contemporary design,...

  • Food and Beverage Supervisor

    2 months ago

    Manchester, United Kingdom David Lloyd Clubs Full time

    Food and Beverage Supervisor - Manchester Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? We are looking for a dynamic food and beverage supervisor who will play a crucial role in delivering exceptional customer service to our members on a daily basis, working with our...

Gaming Supervisor

3 months ago

Manchester, United Kingdom Grosvenor Casino Full time

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

**Job Description**:
Grosvenor Casino, Manchester Bury New Road

Customer Service The role holder will responsible for:
Responsibility of running the Pit and other gaming activities.
- Supporting and managing the gaming team to provide the best customer experience.
- Taking action to maintain the security of the venue when duty managing.
- Optimising the efficiency of the gaming operation, ensuring that there is sufficient availability of gaming product and that occupancy is encourage by creating an environment where customers are comfortable to play.
- Ensuring that gaming is delivered securely.
- Adopting and implementing the agreed customer service standards of the organisation.
- Engaging with customers, building relationships and listening to their views.
- Treating customers with respect, recognising customers as individuals and anticipating their needs.
- Resolving issues and disputes in a fair and equitable manner by using all available information and reaching decisions that treat customers consistently and fairly.
- Leading individuals and teams by role modelling a customer service ethos.
- Improving the ability of the team to resolve customer issues immediately without needing to ask their line manager.
- Providing absolute clarity of performance expectations supported with effective feedback, coaching and being open to challenge where this can improve performance.
- Implementing ongoing daily coaching, every day, to create an environment where continuous improvement is an expectation.
- Relating customer feedback to the team in a way that empowers individuals to improve customer service.
- Monitoring the gaming tables to establish that those procedures in the Gaming Manual are being followed.
- Complying with all agreed procedures, guidelines and manuals to the required standards.
- Being vigilant in areas/incidents that could lead a threat to the security of the staff, customers or company assets.
- Regularly inspecting the gaming equipment so as to maintain the secure operation of games and where irregularities in the equipment are discovered, ensuring they are reported and rectified.
- Upholding the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.

Additional Information
- Experience in dealing and inspecting table games in a casino environment.
- Excellent customer service skills and the ability to deal with a range of demands and pressures.
- Commitment to:

- Creating and running a team of gaming employees who feel respected and appreciated for their contribution.
- A consistent and objective approach to pit management.
- Implementing agreed actions in line with the club's gaming strategy
- Ensuring the casino is a safe and secure place for customers and staff.
- All licencing objectives, especially those in relation to gaming and the sale and consumption of alcohol
- The ability to work collaboratively and find flexible solutions.