Product Support Specialist
6 months ago
Based out of either our Bath Spa or Sheffield office, we are looking for someone to join our small yet dynamic technical support team as we seek to expand. You will be at the forefront of providing support, training, and ensuring the smooth deployment of our software to our customers.
The role will also involve being on-site to provide IT support during software installations. This involves conducting training sessions and customizing the software to fit specific customer requirements. An exciting facet of this position is the opportunity to travel across Europe and around the world, delivering customer support.
**Responsibilities**:
- Providing help desk ticket based support
- Phone and remote support
- Development of technical literature (help files, FAQs etc)
- Installation and configuration of LabLogic’s and supporting software (MS SQL Server, Windows Server etc)
- Software and hardware trouble shooting
The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.
**Requirements**:
**Essential**:
- Excellent IT skills (MSSQL/Oracle/Windows Server/Windows Desktop)
- Good communication skills (written, phone and in person)
- Ability to work well as part of a team and within an ISO 9001 Quality environment
- Experience with Hardware and Software support
- Ability to manage own workload and prioritise calls
**Desirable**:
- Experience within a laboratory environment and/or software development environment
- Full driving license
**To Apply**:
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