Product Support Consultant

6 months ago


Sheffield, United Kingdom Corpay Full time

Your role

What you'll be doing

Corpay^ is currently looking to hire a Product Support Consultant within the UK IT Support division. This position falls under our R2c line of business based in Sheffield, UK.

This is a full-time, permanent role, working 4 days a week onsite (Mon - Thurs) and Fridays from home.

What you’ll be doing

You will work in a team of specialists who provide key support to our customers by working through any issues or problems, and by retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.

Key accountabilities:
- Build and develop positive relationships with all internal and external colleagues, suppliers, and customers to ensure delivery of customer excellence whilst adhering to service level agreements.- Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate.- Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements.-
- Administer all departmental tasks as required in a complete, efficient, and productive manner.- Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.- Contribute to service delivery levels by providing guidance to others and informing the decision-making processes wherever possible.

Skills and experience we’d like you to have:
- Prior experience in customer service/call center/help desks.- Confident communication, verbal and written, with excellent planning skills and great attention to detail in their work, along with an ability to maintain confidentiality.- Prior experience working in a fast-paced environment would be an advantage.- Good experience with Mircosoft Office- Prior experience or knowledge in the automotive sector would be an advantage.- A passion for IT/IT products is essential.

The rewards we give your:
- 4 X Life insurance- Pension scheme 5% employer contribution- Private Healthcare- 25 days Holiday (plus Holiday Buy/Sell)- Access to benefits portal- Access to LinkedIn learning- Career Progression- Free on-site parking

LI-Hybrid

LI-SI1

INDOPS-INT

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.



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