Customer Service Support

2 weeks ago


Cardiff, United Kingdom Atradius Full time

Annual Salary circa € 35,000 depending on experience

**This is a fantastic opportunity for a motivated person to join our Operations Team in Atradius Collections office in Dublin.**

**Main responsibilities**

Working as part of the Ireland debt collection team, mainly supporting the team with client related tasks and responsible for recovery of monies owed to clients in respect of credit insured transactions and of uninsured debts placed for collection.

**Key activities**
- Assisting the team in day to day customer service delivery including, onboarding clients & supporting with the aftersales process;
- Preparation of clients’ reports, assisting in uploading clients’ portfolios within our dedicated systems;
- Assisting in improving customer experience and satisfaction through proactive response to client feedback;
- Administrative ad hoc duties;
- Responsible for managing a portfolio of debts, scheduling calls or escalating processes including a final notification that outlines next step if payment is not received.

**Job requirements**
- Preferable but not essential experience in customer relations / service and debt collection;
- Excellent communication skills, both on the telephone and in writing;
- Very strong customer focus;
- Very strong numerical and MS Excel skills;
- Target driven, able to work well under pressure, prioritise and achieve deadlines;
- Self-starter, motivated and flexible in approach, team player;
- Proactive, good at time management;
- Learns quickly and takes responsibility for own development;
- Good understanding of credit, familiar with online websites for financials, director & company searches.

**What we offer**
- A varied, dynamic, international and challenging work environment;
- Training and support to reach your full potential;
- Very attractive terms and conditions;
- Competitive salary based on experience.

Office Location - hybrid, Parkwest, Dublin.

Atradius Collections

43 B Yeats Way

Park West Business Park

Dublin 12

**I am Atradius - Do you want to know who we are?**

**Atradius Collections**
- Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance._

**Number**:

- 949

**Title**:

- Customer Service Support

**Unit**:

- COLLE-Collections

**Deadline**:

- 04/06/2023, 16:59

**Employment type**:

- Full time

**Position type**:

- Temporary

**Job experience level**:

- Entry Level

**Country**:

- Ireland, Dublin


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