Customer Service Advisor

1 month ago


Cardiff, United Kingdom Brook Street Full time

**Brook Street is partnering with an international company that prides itself on its exceptional customer service. Working from their Cardiff City Centre office, you will be responsible for taking inbound calls from customers. You will be providedwith a company laptop & headset and full training will be given.**

This is a temporary ongoing role with an expected duration of at least 6 months, starting early January 2023.

Hours: Monday-Friday 0900-1700 or 1000-1800 - No Weekends or evenings Overtime available
Location: Cardiff City Centre

**Duties include**:

- Taking calls from customers who require immediate assistance
- Supporting teams to deliver excellent service after the initial call
- Dealing with multiple work streams to deliver the best customer service
- Thinking on your feet to come up with solutions for customers during the call

**What are we looking for?**
- Excellent telephone manner
- Confident with spelling & grammar
- Ability to work in a fast-paced environment
- Computer / IT literate
- Enthusiasm and self-drive



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