Customer Service Europe
4 months ago
Since its birth in 2002, HALCO has experienced strong growth throughout Europe and is now regarded as a leader in ensuring continuous supply to têxtile production.
This is a fantastic opportunity to be part of an enthused and lively culture based in our offices in Hereford in a role that offer a variety of customer care aspects including the below;
**Responsibilities include looking after and developing customers in**
- Hungary
- Bulgaria
- Croatia
- Finland
- Greece
- Austria
- Romania
- Slovenia
- Switzerland
Training and inductions will be given upon your commencement. Please find basic details below;
- Answer incoming calls
- Process of orders
- Shipment tracking
- Sales lead generation/telephone sales
- Customer Quotations/negotiations
- Strong communication skills for customer service and team communication.
- Problem solving within the role parameters, understand when to escalate problems
- Sales skills: able to identify and fully support development of sales opportunities
**Required Skills and experience**:
- Excellent self organisation and focus required
- High attention to detail and accuracy
- Previous experience within an ordering processing/sales support and customer service capacity - Essential
- Analytical and excellent with solving problems
- Excellent at multi tasking and juggling priorities
**The Person**:
- Drive and enthusiasm
- Flexible team player with focus and organisation
- A proactive approach to tasks and desire to learn new skills
- High attention to detail and accuracy
Hours: 8.00am - 5pm - half hour for lunch - Mon
- Fri
Trial Period : 3 months
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£28,000.00 per year
**Benefits**:
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
**Experience**:
- Customer Service: 2 years (required)
**Language**:
- Bulgarian/Hungarian (required)
Work Location: In person
Reference ID: HALCO Acc/Man
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