Customer Service Europe

6 months ago


Hereford, United Kingdom HALCO Europe Full time

Since its birth in 2002, HALCO has experienced strong growth throughout Europe and is now regarded as a leader in ensuring continuous supply to têxtile production.

This is a fantastic opportunity to be part of an enthused and lively culture based in our offices in Hereford in a role that offer a variety of customer care aspects including the below;
**Responsibilities include looking after and developing customers in**
- Hungary
- Bulgaria
- Croatia
- Finland
- Greece
- Austria
- Romania
- Slovenia
- Switzerland

Training and inductions will be given upon your commencement. Please find basic details below;
- Answer incoming calls
- Process of orders
- Shipment tracking
- Sales lead generation/telephone sales
- Customer Quotations/negotiations
- Strong communication skills for customer service and team communication.
- Problem solving within the role parameters, understand when to escalate problems
- Sales skills: able to identify and fully support development of sales opportunities

**Required Skills and experience**:

- Excellent self organisation and focus required
- High attention to detail and accuracy
- Previous experience within an ordering processing/sales support and customer service capacity - Essential
- Analytical and excellent with solving problems
- Excellent at multi tasking and juggling priorities

**The Person**:

- Drive and enthusiasm
- Flexible team player with focus and organisation
- A proactive approach to tasks and desire to learn new skills
- High attention to detail and accuracy

Hours: 8.00am - 5pm - half hour for lunch - Mon
- Fri

Trial Period : 3 months

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- Bulgarian/Hungarian (required)

Work Location: In person

Reference ID: HALCO Acc/Man


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