Customer Service Advisor

2 weeks ago


Nottingham, United Kingdom OPTIMA UK INC LTD Full time

Recruitment | Training | Business Advice & Consultancy
- **Job Title Customer Service Advisor**_
- **Location Nottingham**_
- **Salary £23,000per annum**_
- **Hours Rotational shift pattern, days, Monday - Friday**_
- **Contract Permanent**_

We are looking to recruit an Customer Service Advisor based in Nottingham, to join our busy team

**The Role**
- Manage the end-to-end customer service experience within agreed SLAs and KPIs.
- To follow standard documented processes and procedures as required.
- To record all customer interaction within company systems.
- To use the relevant IT tools as provided and required
- Take ownership of operational customer issues through to full resolution within agreed customer service level agreements and KPIs.
- Adhere to agreed levels within the escalation process, seeing through to satisfactory completion when required.
- Adhere to commercial efficiencies to achieve contractual Service Level agreement requirements.
- Demonstrate a strong and clear understanding of contractual obligations for each customer.
- Build strong working relationships with contractual customers and internal/external stakeholders.
- Complete essential administrative tasks associated with the role within the agreed timescales.
- Work within defined parameters set within the non-contractual bonus scheme arrangements to deliver customer service excellence.
- Proven and demonstrable customer services experience
- Excellent interpersonal and communication skills (written and verbal)
- Adept at working to tight deadlines
- Proficient in Microsoft packages (particularly Word and Excel)
- Excellent accuracy and high attention to detail
- Excellent planning and administrative skills with the ability to work under pressure/multitask to ensure customer SLAs and KPIs are met
- Ability to use initiative and problem solve

INDPROF

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: INDPROF



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