Commercial Systems Administrator and User Support

1 month ago

Nottingham, United Kingdom Department for Education Full time

**Details**:
**Reference number**:

- 301132**Salary**:

- £30,332- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DFE - Operations and Infrastructure Group**Type of role**:

- Commercial**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Manchester, North West England, M12 : Nottingham, East Midlands (England), NG1 6HJ : Sheffield, Yorkshire and the Humber, S1 2FJAbout the job

**Job summary**:
At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels.

Equality and Diversity - Department for Education

We are looking for a confident and motivated **System Administrator and User Support Officer** **to join the Commercial Intelligence Team (CIT) within the Commercial Group.

The role is pivotal in enabling and supporting usage of systems and processes within the commercial directorate. Ever evolving in response to business need, the current suite includes the Jaggaer ‘Source to Contract’ e procurement system and the AWARD strategic evaluation tool which enable the lifecycle of commercial activity to be managed to consistent standards and supports a single version of commercial information to promote accuracy in commercial data and reporting.

**The Department for Education** is responsible for education, children’s services, higher and further education policy, apprenticeships and wider skills in England, and equalities. We work to achieve a highly educated society in which opportunity is equal for all, no matter what their background or family circumstances.

**Operations Directorate **is responsible for the main corporate functions of the department including analysis, commercial, data, estates and security, finance, human resources, international education, operations and delivery, technology and the governance and relationship standards with the DfE's public bodies. Its role is to support the business to deliver ministerial priorities by ensuring that:

- The department is sufficiently resourced (people, data / information, finance, IT) and organised right to deliver its business objectives; and
- Efficient and effective systems and processes, driven by customer needs, underpin our services.

**Commercial Group**:The purpose of the commercial function within the Department for Education is to:

- Ensure that all commercial and procurement activity supports the Department’s priorities and delivers outstanding value for money. It also exists to proactively develop commercial solutions for the wider education sector that reduce waste in procurement and release funds for the front line.
- The commercial function manages a large and diverse set of activities across the department with many high profile and complex contracts and grants as well as running a highly successful Risk Protection Arrangement for academies and a school buying strategy.
- Commercial Group is currently engaged in an exciting Improvement and Efficiency programme, with the aim of becoming one of the best commercial teams in Government.

**Job description**:
As a **System Administrator and User Support Officer** **within the Commercial Intelligence Team (CIT**) **you will need to be adaptable, resilient, and ready to undertake a diverse range of tasks, including:

- You must have experience of working in a fast-paced environment, with excellent time management skills to deliver multiple tasks within agreed timeframes. You will need to be able to communicate in a non-technical manner to a wide range of internal and external stakeholders. You will need to have an eye for detail with strong problem-solving abilities and be flexible and adaptable when responding to evolving priorities.
- You will be expected to develop expertise in the operation and administration of the commercial systems quickly to undertake configuration changes and deliver knowledgeable end user support.
- You will work closely with the Head of Commercial Systems and Commercial Systems Manager to continuously improve the system functionality, develop a user-friendly interface and ensure the systems meet the needs of the commercial operating model.
- You will be responsible for managing system changes against established governance procedures.
- You will provide 1st and 2nd line support to end users via the service desk portal, responding queries in line with published SLA’s.
- You will be required to deliver training, develop learning materials and provide hands on support to end users across the business an

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