Customer Service Specialist

3 weeks ago


Northampton, United Kingdom James and James Fulfilment Ltd. Full time

Working in our Client Services team as a Client Service Specialist is a great first step into James and James' Fulfilment. You will learn all about eCommerce & Fulfilment, our clients and use different technology platforms and work with some amazing people along the way.

This role involves working alternative shifts, during a typical 5 day week you'll work one early shift (7am - 3pm), one late shift (11am -7pm) and the rest will be 9am - 5pm.

**Why work for us?**
- Salary: £21,900 per annum, rising to £24,000
- Career growth potential that will make your eyes sparkle
- Seriously cool (like, Google cool) brand new offices
- 33 days holiday and 5% matched pension
- Winner of Employer of the year award at the Northamptonshire Business Excellence Awards 2021
- Free on-site parking, excellent bus links, bike shelters and showers on site
- Zen Den - a dedicated, quiet space to relax, unwind, meditate or reflect
- Mental Health Support - we have a team of trained Mental Health First Aiders, to support you when you may need it
- HealthShield - GP anytime, cashback for prescriptions, optical, dental...
- Enhanced company sick pay

**What you will be doing (in the briefest of nutshells)**

What makes this role exciting is that it will be your first step into a business that will support and develop you on your career journey, not just within Client Services, but in Tech, Operations and Customer Success too.

**We know that great people learn new things quickly, but we would love it if you have some/all of the below experience and skills**
- You have worked in a customer service/ contact centre role before
- Confident on the phone, you are a dab hand at handling queries and managing client expectations
- People would describe you as an exceptional communicator
- A true detective, you will be great at investigating issues and finding solutions
- Building relationships with clients and other teams across the business
- You thrive in a busy, fast paced environment

**Our hiring process**
- If you're shortlisted, you'll have a call with Steph from our Recruitment Team
- You'll have an interview on-site with Sophia, our Client Services Team Leader
- You get offered the job & start your amazing new role with James and James



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