Customer Care Specialist
7 months ago
**Customer Care Specialist**
**Location** - office based in Brackmills, Northampton
**Salary** - £25-£30k basic salary + bonus & benefits
As part of an exciting company development plan, a brand new role has now been created for a Customer Care Specialist to join the team of a global premium FMCG brand. This role will suit someone with experience in customer care within a food, drink, FMCG, e-commerce or similar environment, with exposure to purchase order or inventory management.
**Your responsibilities will include**:
- To quickly and accurately process domestic customer orders, including ensuring pricing, delivery and product orders are all spot on first time
- Resolving delivery issues such as delays, stock shortage and have a keen eye for detail, able to follow up complex enquiries both internally & externally
- Managing back orders and frequently liaising with the third-party logistics operator for stock or delivery issues
**We are keen to speak to people about this Customer Service role with the following skills and experience**:
- A background in FMCG, food, drink, e-commerce, retail or online retail
- Must have previous customer service experience and be fluent in English
- Excellent IT skills with proficiency in Microsoft Suite (Word, Excel, PowerPoint) to intermediate level (knowledge of JDE / Oracle / JD Edwards Enterprise One is advantageous)
- Purchase order or inventory management experience, with a background in organising installation/servicing or working with other partners such as logistics company's
The company has UK offices and distribution based in Northampton. Its key targets are to deliver a premium service; transform each interaction with a customer into a sales opportunity; drive traffic to online and stores for purchase and personalise the consumer experience, ensuring consumer prompt support, reducing support time.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Supplemental pay types:
- Bonus scheme
Work Location: In person
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