Customer Care Specialist

7 months ago


Northampton, United Kingdom Payments Recruitment Limited Full time

**Customer Care Specialist**

**Location** - office based in Brackmills, Northampton

**Salary** - £25-£30k basic salary + bonus & benefits

As part of an exciting company development plan, a brand new role has now been created for a Customer Care Specialist to join the team of a global premium FMCG brand. This role will suit someone with experience in customer care within a food, drink, FMCG, e-commerce or similar environment, with exposure to purchase order or inventory management.

**Your responsibilities will include**:

- To quickly and accurately process domestic customer orders, including ensuring pricing, delivery and product orders are all spot on first time
- Resolving delivery issues such as delays, stock shortage and have a keen eye for detail, able to follow up complex enquiries both internally & externally
- Managing back orders and frequently liaising with the third-party logistics operator for stock or delivery issues

**We are keen to speak to people about this Customer Service role with the following skills and experience**:

- A background in FMCG, food, drink, e-commerce, retail or online retail
- Must have previous customer service experience and be fluent in English
- Excellent IT skills with proficiency in Microsoft Suite (Word, Excel, PowerPoint) to intermediate level (knowledge of JDE / Oracle / JD Edwards Enterprise One is advantageous)
- Purchase order or inventory management experience, with a background in organising installation/servicing or working with other partners such as logistics company's

The company has UK offices and distribution based in Northampton. Its key targets are to deliver a premium service; transform each interaction with a customer into a sales opportunity; drive traffic to online and stores for purchase and personalise the consumer experience, ensuring consumer prompt support, reducing support time.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay

Supplemental pay types:

- Bonus scheme

Work Location: In person



  • Northampton, United Kingdom Barclays Full time

    **Specialist Customer Care Advisor** **Northampton** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care, GP services, Life Insurance, Pension Contribution, 25 days holiday allowance plus bank holidays, with the option to buy holidays, plus many more benefits** **Shift - 35hrs per week, rotating between 8am-8pm Monday to...


  • Northampton, Northamptonshire, United Kingdom Vets For Pets Careers Full time

    About Vets For Pets CareersWe're a large team who pride ourselves on great customer care, helping us keep pets living as long, happy, and healthy lives as possible.This role is critical to our mission. As Customer Care Specialist, you'll provide exceptional service to our clients and their pets, acting as a link between clients and our clinical team.Your...

  • Care Specialist

    7 days ago


    Northampton, Northamptonshire, United Kingdom Active Care Group Full time

    Company OverviewWe are the UK's largest provider of complex care, employing over 4000 dedicated professionals. Our focus is on delivering exceptional therapy, care, and quality of life to individuals with specialist post-acute rehabilitation needs.


  • Northampton, Northamptonshire, United Kingdom Complete Care Amegreen Full time

    Job Title: Children Care SpecialistCompany Description: Complete Care Amegreen is a leading care company in the UK, dedicated to providing high-quality care services to individuals with complex needs.Job Summary: We are seeking a skilled and compassionate Children Care Specialist to join our team. As a key member of our care team, you will work closely with...


  • Northampton, Northamptonshire, United Kingdom Elite Care Recruitment Full time

    Care and Education Specialist Job Summary:We are seeking an experienced childcare professional to join our team as a Care and Education Specialist. This is a unique opportunity to work with children and young people, providing day-to-day care and education in a therapeutic environment.Main Responsibilities:Provide day-to-day care and education to children...


  • Northampton, Northamptonshire, United Kingdom Active Care Group Full time

    **About Active Care Group**: We are the UK's largest provider of complex care, employing over 4000 dedicated individuals.We're seeking a highly skilled Care Support Specialist to join our Lloyd House service in Northampton. As part of our team, you'll play a vital role in delivering specialist post-acute rehabilitation and supporting individuals with...


  • Northampton, Northamptonshire, United Kingdom Bluebird Care Full time

    Care Assistant Wanted for Live-in PositionWe are currently recruiting a skilled and compassionate Live-In Care Assistant to join our team at Bluebird Care. This is a fantastic opportunity to make a positive impact in the lives of our customers, while also developing your skills and knowledge in a dynamic and supportive environment.About the JobAs a Live-In...

  • Customer Care Advisor

    2 weeks ago


    Northampton, United Kingdom CV-Library Full time

    As a Customer Care Advisor , you will be servicing business banking customers with their everyday needs. This includes taking inbound calls from customers, responding to queries, resolving issues and handling complains, work as part of a team, representing values of Barclays, handling customer administrative tasks and delivering customer expectations. The...


  • Northampton, Northamptonshire, United Kingdom Leaders In Care Recruitment Ltd Full time £43,000

    Leaders In Care Recruitment Ltd - Chemotherapy Nurse OpportunityWe are seeking a skilled and compassionate Cancer Care Specialist to join our team in delivering private homecare services in the Northampton area. This role offers a unique blend of independence and teamwork, as you will be working closely with colleagues and managers while providing specialist...


  • Northampton, Northamptonshire, United Kingdom Leaders In Care Recruitment Ltd Full time

    Job Title: Chemotherapy Care SpecialistAbout Us: Leaders In Care Recruitment Ltd is a leading provider of specialist private homecare. We are looking for an experienced Chemotherapy Nurse to work in the Northampton area, delivering care to patients in the comfort of their own home.Job Description: This role involves seeing patients for blood tests, toxicity...

  • Customer Care Advisor

    2 weeks ago


    Northampton, United Kingdom Barclays Bank PLC Full time

    As a Customer Care Advisor , you will be servicing business banking customers with their everyday needs. This includes taking inbound calls from customers, responding to queries, resolving issues and handling complains, work as part of a team, representing values of Barclays, handling customer administrative tasks and delivering customer expectations.The...


  • Northampton, Northamptonshire, United Kingdom Leaders In Care Recruitment Ltd Full time

    Company Overview Leaders In Care Recruitment Ltd is a leading provider of specialist private homecare services. Our mission is to deliver exceptional patient care in the comfort of their own homes.


  • Northampton, Northamptonshire, United Kingdom Leaders In Care Recruitment Ltd Full time

    Job OverviewMaking a real impact in patients' lives as a Clinical Care Specialist requires delivering high-quality, personalised care in Northampton and surrounding areas.Key ResponsibilitiesDeliver one-to-one care to patients in their homes, making a difference every day.Work with a passionate team to offer a holistic approach to patient care.About the...


  • Northampton, Northamptonshire, United Kingdom Active Care Group Full time

    Come and take your place in a leading independent provider of neuro and mental healthcare services. With a team of over 4,000 dedicated professionals, we offer diverse job opportunities for individuals of all experience levels.We cannot sponsor work visas for this role, so candidates requiring a certificate of sponsorship will not be considered.As a Culinary...


  • Northampton, Northamptonshire, United Kingdom The Care Bureau Full time

    Job DetailsWe are looking for a skilled and caring Home Care Assistant Specialist to join our team. As a Care Assistant, you will work closely with our clients to understand their needs and preferences, delivering personalized care that enhances their well-being and independence.ResponsibilitiesYour key responsibilities will include:Assisting clients with...


  • Northampton, Northamptonshire, United Kingdom Active Care Group Full time

    Company OverviewWe are the UK's largest provider of complex care, employing over 4000 people with a passion for making a difference.SalaryThe estimated salary for this role is £22,000 - £25,000 per annum, depending on experience and qualifications.Job DescriptionIn this rewarding role as a Rehabilitation Assistant at our Loyd House service in Northampton,...


  • Northampton, Northamptonshire, United Kingdom Leaders In Care Recruitment Ltd Full time

    We are seeking an experienced Chemotherapy Nurse to deliver specialist care to patients in their own homes within the Northampton catchment area. As a key member of our team, you will be responsible for providing a range of services including blood tests, toxicity assessments, IV/Oral chemotherapy, pump disconnections, line care, and more.Key...


  • Northampton, Northamptonshire, United Kingdom Utilise Recruitment Full time

    Job Title: Tree Care SpecialistAbout Our Partner:Our partner is a respected company specializing in arboriculture and tree care services, recognized for their expertise in maintaining and enhancing green spaces across the UK.Job Summary:This is an excellent opportunity to work with a talented team of experts who share your passion for environmental...

  • Customer Advisor

    6 months ago


    Northampton, United Kingdom Sage Homes Full time

    **Customer Advisor (Repairs & Customer Care) - Multiple part-time opportunities** **Northampton** **£23,000 - £25,000 depending on experience** **Monday to Friday - 11am - 3pm** As a Customer Advisor at Sage Homes, the largest provider of new affordable homes in England, you will be delivering a 5-star, customer-focused service to customers by working...


  • Northampton, Northamptonshire, United Kingdom Leaders In Care Recruitment Ltd Full time £43,000

    Job Description: We are looking for an experienced Chemotherapy Nurse to join our team as a Chemotherapy Care Specialist. This role offers the opportunity to work independently in the community while remaining part of a wider nursing team.Role Highlights:Deliver high-quality care to patients in their own homes.Conduct blood tests, toxicity assessments and...