Order Processor

3 months ago

Milton Keynes, United Kingdom BMI Group Full time

**Empower, Connect, Evolve, **and** Inspire - **these are the values that drive us and make **BMI **a company where you can thrive and grow.

BMI UK&I have a permanent opportunity for an Order Processor to join the team.

Reporting to the Customer Service Team Manager this role is based in Milton Keynes

**Role Summary**
Accurately process and amend orders and build positive relationships with both internal and external customers. Support the achievement of sales and volume targets, by maximising orders, and correcting any queries and errors. Support the customer service representatives to ensure we provide excellent customer service.

**As the Order Processor, your key responsibilities will be**:

- Accurately process orders by direct order entry onto the companies database, check and release EDI orders.
- Making outbound calls to customers to clarify any order queries.
- Seek written confirmation from customers if there are any amendments to the original order/quotation.
- Create and maintain professional working relationships with all internal stakeholders, in particular ensuring close communication with Field Sales on all account management matters, especially in issuing and recording prices.
- Ownership and accountability for their order book, ensuring daily checks are completed, including advising customers of their collection and process.
- Thorough personal performance contribution to individual and team results in line with the departmental KPI’s to help the company meet overall turnover and profitability.

**Essential competencies, skills, and experience**:

- Computer literate - Intermediate knowledge
- Willingness and confidence to make outbound calls.
- Willingness and openness to learning new skills.
- Self-Motivated and Courteous with a good telephone manner
- Professional communication skills both verbally and written.
- Keen eye for detail with the ability to spot errors.
- Ability to Handle multiple tasks effectively and efficiently.
- Resilience

**Desirable competencies, skills, and experience**:

- Previous experience in a Data Entry / Order Processing role.
- Experience of working within a busy, fast paced, and demanding environment with the ability to work accurately within strict timescales.
- Experience of sales order processing
- Knowledge of SAP and CRM systems
- Knowledge of products related to the roofing industry would be advantageous.

**About BMI**
BMI is a new name backed-up with over 180 years of roofing experience and knowledge. Bringing together some of the industry’s most trusted local brands such as Redland and Icopal to become the largest supplier of both flat and pitched roofing and waterproofing solutions throughout Europe.

With over 120 production facilities across Europe, Africa and Asia, and more than 9,800 employees worldwide, we're well positioned to offer an unparalleled level of experience and innovation to our clients.

Our roofing products and systems are designed and manufactured in the UK. We have multiple manufacturing sites and distribution depots across the UK and Ireland with our UK&I Head Office based in Milton Keynes and our industry-leading BMI Academy is based in South Cerney, Gloucestershire.

Across these sites we offer a wide range of opportunities; from dedicated sales managers and technical experts to skilled operators in our plants, we value every role in the BMI Team and are united in delivering excellence for our customers and becoming the best roofing and waterproofing solutions company in the world.

**Package details**
We offer a range of benefits that include a competitive base salary, performance-based bonus (depending on the role), 25 days annual leave plus Bank Holidays, private medical insurance (varying levels of cover / (depending on the role). Company matched pension contributions between 4% and 8%, income protection and life insurance, Employee Assistance Programme, free parking on site plus a number of other benefits such as a cycle to work scheme and gym discounts.
- A career with _BMI Group_ is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be._
- Working together we can achieve great things. Come and join us._

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